Balto: Real-Time AI Guidance Platform

Balto

3 | 96 | 0
Type:
Website
Last Updated:
2025/07/08
Description:
Balto is an AI-powered real-time guidance platform for contact centers, helping agents say the right thing on every call and solve customer problems faster.
Share:

Tool Overview

Balto is the #1 real-time guidance platform for contact centers, leveraging AI to empower agents with the right information at the right time. It provides instant insights, real-time guidance, and automated coaching to improve agent performance and customer satisfaction. Balto integrates with existing CRM and phone systems, offering features like QA Copilot for automated call scoring and BaltoGPT for natural language data exploration.

Key Features:

  • Real-time guidance: equips agents with answers to customer's questions instantly.
  • Automated coaching: identifies agents in need of coaching, prepares coaching sessions and pulls coachable calls.
  • QA automation: Automates call scoring, identifies trends, and simplifies QA workflows, leading to reduced costs and improved efficiency.

Balto's AI-driven approach significantly improves key metrics like call resolution time, compliance adherence, and customer experience, making it an indispensable tool for modern contact centers. Increase supervisor's span of control, reduce QA costs, and manage your business faster with AI.

Similar Links

PEAR Health Labs
No Image Available
134 0

PEAR Health Labs builds hyper-personalized adaptive digital coaching software to help people move smarter, get healthier, and live happier.

Adaptive Coaching
AI Fitness
Persuwise
No Image Available
112 0

Persuwise: AI-driven email coach for effective outreach. Boost sales with personalized emails and real-time writing tips within Gmail.

AI email
sales
Gmail
PixieBrix
No Image Available
120 0

PixieBrix: AI productivity tool as a browser extension and web app to customize and automate web applications and workflows.

automation
low-code
Kapture CX
No Image Available
149 0

Kapture CX: An AI-powered customer experience platform transforming customer experience across various industries with self-service, AI chatbots, and omnichannel support.

CX platform
AI chatbot
automation
RevComm
No Image Available
91 0

RevComm, Your voice conversation analytics with a “Smart PBX.” Increases Sales, decreases onboarding time and you can work from anywhere! All in one package.

AI phone
PEAR Health Labs
No Image Available
90 0

PEAR Health Labs builds hyper-personalized adaptive digital coaching software products and solutions to help people move smarter, get healthier, and live happier.

AI coaching
fitness
Day One Careers
No Image Available
93 0

Day One Careers offers expert Amazon interview preparation with AI tools and coaching to help candidates secure roles from Entry to Director level.

Amazon Interview Preparation
Airn
No Image Available
93 0

Discover Airn, an AI-powered coaching experience designed to guide you on your journey towards self-improvement and personal achievement. Get real-time, tailored advice that aligns with your goals.

AI coaching
personal growth
Focus Buddy
No Image Available
94 0

Boost your productivity with Focus Buddy’s AI-powered focus sessions. Stay on track, manage distractions, and achieve more in less time.

productivity
focus
task management