Canny

Canny: The Customer Feedback Management Platform

What is Canny? Canny is a comprehensive customer feedback management software designed to help businesses centralize product feedback, uncover insights, and make informed product decisions. By providing a centralized platform for collecting, analyzing, and prioritizing feedback, Canny enables teams to build better products that align with customer needs.

Core Features

• Collect Feedback: Gather feedback from various sources, including customer conversations and direct submissions, in a centralized location.
• Analyze Feedback: Uncover valuable customer insights to inform product decisions.
• Prioritize Requests: Develop formulas to automatically score feedback and feature requests.
• Build Roadmaps: Create public or private roadmaps to keep everyone updated on your progress.
• Share Updates: Build a public changelog to keep your audience informed and engaged.

How Canny Works

Canny works by providing a structured approach to collecting and managing customer feedback. Here's a breakdown of how it works:

1. Feedback Collection: Canny allows you to collect feedback from various channels, including:
   • Automatic Capture: Capture customer feedback automatically from conversations using Autopilot.
   • Duplicate Detection: Detect and merge duplicate submissions to quantify ideas accurately.
   • Feedback Portal: Set up a dedicated portal where users can directly share their requests.
   • Integration: Integrate with customer support tools to allow your team to capture feedback on behalf of users.
2. AI-Powered Automation: Canny's AI features automate manual feedback tasks:
   • Feedback Discovery: Automatically capture and deduplicate feedback from customer conversations.
   • Smart Replies: Respond to feedback with clarifying questions to gain deeper insights.
   • Comment Summaries: Instantly recap lengthy feedback threads to understand core use cases.
3. Community Engagement: Canny helps you create a community around your product by allowing users to:
   • Discuss: Foster discussion about your product and feature requests.
   • Understand: Learn more about user motivations and pain points.
   • Share: Keep customers updated as you work on their ideas.
   • Engage: Let your team connect with your most engaged users.

Why Choose Canny?

• Centralized Feedback Management: Organize all your feedback in one place.
• Data-Driven Decisions: Uncover valuable customer insights to make better product decisions.
• Prioritization: Prioritize feature requests based on automated scoring formulas.
• Transparency: Keep everyone updated on your progress with public or private roadmaps.
• Customer Engagement: Keep your audience informed and engaged with a public changelog.

Who is Canny For?

Canny is designed for:

• Product Teams: Streamline feedback management and make data-driven product decisions.
• Success Teams: Understand customer needs and improve satisfaction.
• Sales Teams: Document and share feature requests with the product team.
• Marketing Teams: Gather insights to improve marketing strategies.
• Founders: Gain valuable insights into customer needs and priorities.

Scalability and Support

Canny is built to scale with your business:

• Scalable Plans: Grow from startup to enterprise with flexible plans.
• Award-Winning Support: Rely on our customer support team.
• Security and Compliance: Best-in-class security measures to protect your data.
• Privacy Controls: Control whether your feedback and roadmaps are public or private.

Easy Setup and Integration

Canny is designed for usability:

• Quick Setup: Install Canny and start collecting feedback in minutes.
• Easy Import: Import existing feedback with a simple upload.
• User-Friendly UI: Modern and intuitive user interface.
• Customizable: Customize Canny to match your brand and site identity.

Canny also integrates with existing tools for customer service, project management, and more.

Customer Testimonials

• Liya Ai, Product Operations Manager: "It just makes our lives easier from the product perspective, to be able to go to this one tool and see everything."
• Jay Patel, Product Manager: "Thanks to Canny, we find the issues that are most requested, avoid churn, and generate more revenue."
• Ida Ström, Senior Product Designer: "We use Canny as a way to distribute product thinking across the team. Now that everything is in one place, it's so much easier and more efficient."

Best way to manage customer feedback?

Canny provides a best-in-class platform for managing customer feedback, enabling product teams to make informed decisions, prioritize feature requests, and build better products. With its AI-powered automation, community engagement features, and seamless integration with existing tools, Canny is the ideal solution for businesses looking to improve their product development process.