Cresta

Cresta: The Unified Platform for Human and AI Agents

Cresta is a unified platform designed to transform contact centers by seamlessly integrating human agents with AI. It aims to save money, increase revenue, and build customer loyalty through its innovative AI-driven solutions. Cresta's platform is trusted by leading contact centers worldwide and is designed for enterprise-scale deployment.

What is Cresta?

Cresta is a platform that unifies human and AI agents to enhance customer experience in contact centers. It offers a range of products including AI Agent, Agent Assist, and Conversation Intelligence, all built on a secure and scalable AI Platform.

Key Features and Products

• AI Agent: Delivers exceptional customer experience (CX) at a lower cost with human-centric AI Agents you can trust. It automates routine tasks and provides intelligent support.
• Agent Assist: Turns every agent into a top performer with real-time guidance, knowledge, and workflow automation. It offers agents the support they need to handle complex customer interactions effectively.
• Conversation Intelligence: Uncovers hidden signals in every conversation, capturing the voice of the customer at scale. This allows businesses to turn insights into better business outcomes.
• AI Platform: Deploys industry-leading AI across the entire customer journey. It's a secure, scalable platform trusted by Fortune 500 companies.

How does Cresta work?

Cresta's platform uses AI to analyze conversations in real-time, providing agents with the information and guidance they need to resolve customer issues quickly and efficiently. The AI Agent automates repetitive tasks, freeing up agents to focus on more complex interactions. Conversation Intelligence provides insights into customer behavior and preferences, allowing businesses to improve their products and services.

Why choose Cresta?

Cresta offers a comprehensive suite of AI-powered solutions for contact centers, designed to improve customer experience, reduce costs, and increase revenue. It provides a unified platform that is easy to integrate into any environment, with proven results across various use cases.

Proven Results

Cresta has demonstrated significant results across various industries:

• Customer Care: Achieved 5.5x higher containment and 23% higher CSAT.
• Sales: Increased revenue by 20% and increased span of control by 40%.
• Collections: Improved promise-to-pay per right party contact by 11% and promise amount relative to balance by 26%.

Integrations

Cresta easily integrates into any environment:

• Telephony
• Chat
• Knowledge
• CRM | CEC
• Marketing
• Data

Who is Cresta for?

Cresta is ideal for contact centers looking to improve customer experience, reduce costs, and increase revenue. It is suitable for businesses of all sizes, from small startups to large enterprises. Companies that want to leverage AI to enhance their contact center operations will find Cresta to be a valuable solution.

Customer Testimonials

• Veronica Semler, Vice President, Servicing Operations: "Cresta is an incredible platform that has helped us solve so many challenges."
• Bryan Ennis, Vice President, Customer Experience Centers and Retail Operations: "Cresta makes it easy to apply state-of-the-art AI across our contact center and continue to raise the bar of our customer interactions.”
• Stephanie Dewald, Vice President, Sales & Service Contact Centers: "After launching Cresta, we were able to decrease the training time for our team and improve revenue by 20%."
• Phil Kolterman, Chief Information Officer: "In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability.”
• Mike Mossman, Senior Vice President, Customer Service & Collections: "Cresta allowed us to hit our ROI, which our business case was built upon quicker than we had anticipated.”

Security and Data Privacy

Cresta prioritizes security and data privacy and is trusted by Fortune 500 companies.

How to Use Cresta

1. Request a Demo: Start by requesting a personalized demo to see Cresta in action.
2. Integrate: Easily integrate Cresta into your existing contact center environment.
3. Deploy: Deploy AI solutions across the entire customer journey.
4. Analyze: Use Conversation Intelligence to uncover insights and improve business outcomes.

Conclusion

Cresta stands out as a powerful, unified platform that enables contact centers to transform their customer experience through AI. Its proven results in reducing costs, increasing revenue, and improving customer satisfaction make it a top choice for businesses looking to leverage AI in their contact center operations. With a focus on security, easy integration, and comprehensive AI solutions, Cresta is well-positioned to be a leader in the future of contact center technology.