Crisp

Crisp: The AI Customer Support Platform for Every Business

What is Crisp? Crisp is an all-in-one, AI-powered omnichannel messaging platform designed to help businesses connect instantly with their customers and leads needing support. Trusted by over 10,000 companies, Crisp offers a comprehensive suite of tools aimed at automating support, centralizing communications, and driving business growth through enhanced customer engagement.

How does Crisp work? Crisp works by providing a unified inbox where all customer communications from various channels converge. This centralized system allows support teams to manage and respond to messages efficiently. Additionally, Crisp leverages AI to automate up to 50% of inquiries, freeing up human agents to focus on more complex issues.

Key Features of Crisp

• AI Agents: Build custom AI agents to handle customer inquiries and automate workflows.
• Omnichannel Inbox: Centralize all inbound messages from chat widgets, email, WhatsApp, Messenger, and more.
• Chat Widget: Offer instant support to website visitors and app users.
• Knowledge Base: Create a self-service help center to empower customers to find answers independently.
• Support CRM: Organize customer data and past interactions for personalized conversations.
• Support Analytics: Monitor team performance and identify areas for improvement.
• Automations: Craft custom automated internal workflows to speed up team replies and reduce manual work.

How to Use Crisp

1. Train Your AI: Teach Crisp about your product or business using existing resources like website content, PDFs, and knowledge base articles.
2. Create a Workflow: Design AI-powered workflows to automate responses to common inquiries.
3. Test & Deploy: Test your AI agent and deploy it to your website or app.
4. Validate & Measure: Monitor the performance of your AI agent and make adjustments as needed.

Why is Crisp important?

Crisp is important because it streamlines customer support processes, improves team efficiency, and enhances customer satisfaction. By automating routine tasks and providing a centralized communication hub, Crisp enables businesses to deliver exceptional customer experiences and drive revenue growth.

Where can I use Crisp?

Crisp can be used on:

• Websites: Integrate the chat widget to provide instant support to visitors.
• Web Apps: Offer real-time support within your web application.
• Mobile Apps: Integrate Crisp into your iOS and Android apps.

Crisp for Different Teams

• Customer Support: Deliver cross-channel support experiences using modern messaging.
• Inbound Sales: Automate your sales pipeline using chatbots and AI workflows.
• Marketing: Retarget customers with marketing emails and in-app messages.

Customer Testimonials

• Emma: "Evaluated over 20 products, and Crisp came out on top."
• Chris Sees (Hoxton Mix): "Crisp has been amazing... the size of the chat widget" was very attractive."
• Edoardo Moreni (Emma): "We chose Crisp from the beginning because of its flexibility and level of automations it allowed."
• Emmanuel Nataf (Reedsy): Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions."

What is the best way to improve customer support? One of the best ways to improve customer support is by implementing a platform like Crisp that centralizes communications, automates routine tasks, and empowers agents with AI-powered tools. By prioritizing efficiency, personalization, and self-service options, businesses can create exceptional customer experiences that drive loyalty and growth.

Crisp helps you handle more conversations with less effort by smart replies, auto-summaries, writing tools, and a support copilot trained on your content. Get day-by-day metrics on how your support performs and identify what you need to optimize to deliver a better service.

Ready to build an exceptional customer support? Get started with Crisp today and unlock the power of AI-driven customer engagement.