Forethought

Forethought: Revolutionizing Customer Support with Agentic AI

Forethought is a leading AI-powered customer support platform designed to transform how businesses interact with their customers. By employing a multi-agent system, Forethought empowers support teams to resolve inquiries, triage tickets efficiently, and guide agents effectively, all while enhancing overall customer satisfaction.

What is Forethought?

Forethought is an AI platform that uses agentic AI to automate and enhance customer support operations. It goes beyond simple chatbots and decision trees, leveraging historical data to provide personalized and accurate resolutions across multiple channels. This multi-agent system is designed to assist, solve, discover, and triage customer issues, providing a comprehensive AI solution for customer support.

How does Forethought work?

Forethought operates on a multi-agent system, where each agent is designed to handle specific tasks within the customer support workflow:

• Discover Agent: Analyzes historical ticket data and knowledge base content to identify gaps and opportunities for improvement. It helps in auto-generating articles and workflows to resolve issues faster.
• Solve Agent: Provides fast, human-like support across channels by detecting customer intent and automating workflows using natural language.
• Triage Agent: Intelligently classifies tickets by detecting urgency, sentiment, and language, ensuring each ticket is routed to the right agent quickly.
• Assist Agent: Acts as an AI copilot, assisting human agents with real-time ticket analysis, intelligent response generation, and step-by-step guidance.

These agents work together to ensure comprehensive support, from identifying issues to resolving them efficiently.

Key Features and Benefits

• AI-Driven Insights: Uncovers insights from support interactions to detect knowledge gaps and predict performance, enabling proactive improvements.
• Omnichannel Agent: Delivers consistent and personalized support across various channels, including email, chat, voice, and Slack.
• Smarter Ticket Classification: Automatically detects sentiment, language, and urgency in tickets, ensuring they are prioritized and routed correctly.
• Agentic AI Copilot: Empowers human agents with real-time analysis and intelligent response suggestions, improving their efficiency and effectiveness.

Why Choose Forethought?

• Fully Agentic: Uses Autoflows, an agentic AI reasoning engine, to understand customer intent and resolve complex issues end-to-end.
• Trained on Your Data: Learns from historical support data to generate Autoflows and create help center articles, ensuring relevance and accuracy.
• Multi-Agent System: Supports every customer touchpoint, from discovery to resolution, ensuring a seamless customer experience.

Who is Forethought For?

Forethought is ideal for businesses across various industries looking to enhance their customer support operations. It is particularly beneficial for:

• CX Teams: Provides tools to improve customer experience and satisfaction.
• Support Agents: Offers AI assistance to handle inquiries more efficiently.
• Operations: Streamlines support workflows and reduces response times.
• Security & IT: Ensures data security and compliance.
• Content Management: Helps identify and fill gaps in support content.

Industries Served

Forethought caters to a wide range of industries, including:

• SaaS
• Ecommerce & Retail
• Fintech
• Healthcare
• Mobile Apps

Use Cases

• Email Support: Resolves customer emails instantly without delays.
• Voice Support: Handles phone calls with human-like AI conversations.
• Chat Support: Delivers fast, personalized answers through embedded AI chat support.
• Slack Support: Supports internal teams with instant answers and workflows inside Slack.
• Mobile Support: Embeds AI support natively in mobile apps for real-time help.

Pricing

For detailed pricing information, it is recommended to request a demo through the Forethought website.

Security and Compliance

Forethought prioritizes security and compliance, meeting top standards such as SOC 2 Type II, HIPAA, GDPR, CCPA, and the NIST Cybersecurity Framework. It ensures data protection through encryption, role-based access, and enterprise-grade safeguards.

Customer Success Stories

Companies using Forethought have reported significant improvements, including:

• 77% Reduction in response time
• 26% More customer support achieved with the same workforce
• 168% ROI in 6 months
• 436 Agent hours saved

How to Use Forethought

1. Request a Demo: Start by requesting a demo on the Forethought website to understand how the platform can be tailored to your specific needs.
2. Integration: Integrate Forethought with your existing helpdesk, CRM, and knowledge base systems.
3. Training: Train the AI agents on your historical support data to ensure accurate and personalized responses.
4. Deployment: Deploy the agents across your desired support channels.
5. Monitoring and Optimization: Continuously monitor performance and optimize the AI agents to improve their effectiveness.

Conclusion

Forethought is a powerful AI-driven customer support platform that offers a comprehensive solution for businesses looking to enhance their customer experience and streamline support operations. With its multi-agent system, Forethought empowers support teams to resolve issues faster, more efficiently, and with greater accuracy. By leveraging agentic AI and integrating seamlessly with existing systems, Forethought is transforming the future of customer support.

What is Forethought? It's an AI-powered customer support platform. How does Forethought work? Through a multi-agent system that assists, solves, triages, and discovers. Who is Forethought for? Businesses looking to enhance their customer support operations. Why choose Forethought? For its fully agentic AI, training on your data, and comprehensive multi-agent system.