HelpBar

HelpBar: Universal Search Built for SaaS

What is HelpBar? HelpBar is a universal search tool designed specifically for SaaS companies. It connects to your help center and other resources to offer search, navigation, and AI-powered answers directly within your application. This enables users to quickly find what they need without leaving the app, improving their experience and reducing support costs.

Key Features:

• Universal Search: Allows users to search across your entire help center, documentation, and other resources from a single interface.
• AI Answers: Leverages AI to provide instant answers to user questions, drawing from all connected content.
• Easy Setup: Simple to connect to your help center and customize with your brand styles.
• Trigger Widget/Keyboard Shortcut: Users can access HelpBar using a customizable trigger widget or a keyboard shortcut (Command + K).
• Pinned Items: Option to pin important resources for quick access.

How does HelpBar work?

HelpBar works by indexing the content from your connected help center and other resources. When a user initiates a search, HelpBar uses AI to understand their query and provide relevant results, including direct answers when possible. This streamlines the process of finding information and reduces the need for users to manually navigate through documentation.

Why is HelpBar important?

• Speeds up Time to Value: Users can quickly find the information they need to effectively use your application.
• Creates Power Users: Makes app navigation easier, enabling users to learn fast and complete their tasks more efficiently.
• Reduces Support Costs: Empowers users to self-serve, reducing the burden on your customer support team.
• Surfaces Your Entire Stack: Allows you to integrate other tools like Loom videos, Figma prototypes, and interactive demos directly within HelpBar.

Who is HelpBar for?

HelpBar is ideal for SaaS companies that want to improve user onboarding, reduce support costs, and enhance the overall user experience. It's particularly beneficial for companies with extensive documentation or complex applications.

How to use HelpBar?

1. Connect Your Help Center: Integrate HelpBar with your existing help center or documentation platform.
2. Set Your Brand Styles: Customize the appearance of HelpBar to match your brand.
3. Build a Trigger Widget/Set a Keyboard Shortcut: Choose how users will access HelpBar within your application.
4. Choose Pinned Items: Select important resources to be displayed prominently.
5. Go Live! Launch HelpBar and start empowering your users.

User Testimonial:

"Users can now search for and find exactly what they need across all of our resources." - Jeff Chase, Director of Product Marketing

Pricing:

HelpBar offers a free plan for basic use. More advanced features are available on paid plans.

Conclusion:

HelpBar is a valuable tool for SaaS companies looking to improve user experience, reduce support costs, and empower users to self-serve. By providing universal search and AI-powered answers directly within your application, HelpBar streamlines the process of finding information and helps users get the most out of your product.