Insight7
Overview of Insight7
What is Insight7?
Insight7 is an AI-powered platform designed to analyze customer experience (CX), sales, and research calls at scale. It helps businesses extract valuable insights from conversations to improve revenue, quality, and coaching.
How Insight7 Works:
- Import and Transcribe: Upload and transcribe audio, video, and text data across 60+ languages.
- Extract Key Insights: Automatically identify themes, key quotes, and highlight reels from conversations.
- Visualize and Report: Generate reports, journey maps, pie charts, and bar charts to understand key insights and patterns.
Key Features:
- Instant Insights Across Multiple Files: Automatically extract insights across multiple conversations using questions or codes.
- Comprehensive Call Analysis: Achieve full coverage call analysis for quality, compliance, and sales opportunities.
- Automated Reports & Scorecards: Generate actionable insights using customizable templates.
- Enterprise-Level Security: Benefit from 256-bit AES and SSL/TLS encryption, regular impact assessments, and PII/PHI redaction.
Why is Insight7 Important?
Insight7 eliminates manual analysis, allowing businesses to gain a comprehensive understanding of customer interactions, identify sales opportunities, improve quality assurance, and enhance coaching and training programs.
Where can I use Insight7?
Insight7 is useful for sales teams, customer service teams, quality assurance teams, and market research teams. It helps them:
- Scale sales and CX efforts
- Improve quality assurance processes
- Unlock valuable insights from conversations
- Elevate coaching and training programs
Best way to use Insight7:
The best way to use Insight7 is to integrate it into existing workflows for analyzing customer conversations. Upload call recordings, transcripts, or video interviews, and use Insight7's AI-powered tools to extract insights and generate reports.
Security and Compliance:
Insight7 prioritizes security and customer privacy with:
- 256-bit AES and 256-bit SSL/TLS encryption
- Regular impact assessments
- No AI training with your data
- PII/PHI Redaction
- HIPAA Compliance
- SOC 2 Type II Service Organization Control Report
- GDPR Compliance
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