Level AI
Overview of Level AI
Level AI: Revolutionizing Customer Service with AI
Level AI is an AI-first product designed to transform customer experience (CX) at scale. It offers a comprehensive suite of AI-powered solutions for contact centers, unifying quality automation, voice of the customer insights, and virtual agents to create a synergy between AI and human agents.
What is Level AI?
Level AI is a platform that provides end-to-end CX, intelligence, quality assurance (QA), and automation solutions for contact centers. It leverages cutting-edge generative AI and semantic intelligence to improve customer experience, increase operational efficiency, and transform service and contact center teams into hubs of competitive advantage and insightful business intelligence.
How does Level AI work?
Level AI works by leveraging AI to understand, act, and adapt to customer interactions across various channels, including voice and chat. The platform uses semantic intelligence to uncover hidden insights and proactively improve customer experiences. It automates manual workflows, allowing teams to focus on delivering exceptional customer service.
Key Features and Benefits:
- AI Virtual Agent: Seamlessly unifies customer interactions across voice, chat, and other channels, redefining service excellence.
- 100% Auto QA: Automates QA for every interaction across all channels with near 100% accuracy.
- Real-Time Agent Assist: Empowers agents with AI-generated coaching plans, evidence-based feedback, and transparent progress tracking.
- Voice of the Customer (VoC) Insights: Identifies customer feedback, actionable insights, trends, anomalies, and sentiment in real-time from 100% of customer interactions.
- Contact Center and Business Analytics: Provides out-of-the-box AI-enabled analytics, including customer and product analytics.
- Agent GPT: Reduces onboarding time by 50% and surfaces 2X more accurate information in real-time.
- Agent Screen Recording: Adds visibility to customer interactions, helping identify opportunities to improve processes and tools.
Why Choose Level AI?
- Comprehensive Solution: Offers an end-to-end solution for contact center automation.
- Secure and Customizable Generative AI: Built from the ground up to be secure and enterprise-ready.
- Real-Time Intelligence: Provides actionable, proactive insights for every interaction in real-time.
- Proven Results: Demonstrated track record of improving CSAT, ASAT, QA monitoring efficiency, and business insights.
Who is Level AI for?
Level AI is designed for:
- Contact Center Leaders: To streamline operations, onboard new agents, manage team performance, and identify insights for business growth.
- Agents: To supercharge performance with real-time AI guidance, instant post-call dispositions, and contextual information.
- CX Leaders: To proactively identify and address customer issues with deep, generative AI-powered insights.
How to use Level AI?
- Integrate Level AI: Layer Level AI into your existing contact center stack.
- Automate QA: Implement 100% Auto QA to monitor every customer interaction.
- Empower Agents: Use Real-Time Agent Assist to provide AI-generated coaching and feedback.
- Analyze Customer Feedback: Leverage VoC Insights to identify trends and sentiments.
- Unlock Business Insights: Utilize AI-enabled analytics to gain valuable insights into customer and product performance.
Customer Success Stories:
- Globalfaces Direct: Increased conversion rates by 50% and doubled QA team productivity.
- Bakkt: Leveraged advanced call center screen recording and redaction capabilities.
- Vista: Improved processes and tools and coached agents more effectively using agent screen recording.
- Quinstreet: Moved from manually scoring 1-2% of calls to using Level AI to score 100% of calls.
Level AI Business Outcomes:
- CX and Service Improvement: Enhances CX and service quality through automated monitoring of customer interactions.
- Productivity and Scale: Scales contact center operations by automating QA and call disposition.
- Value and Growth: Increases revenue with real-time AI that identifies upsell opportunities and areas for product improvement.
What is Conversational Intelligence?
Conversational intelligence analyzes customer interactions through voice and text channels (phone calls, live chats, emails, social media messages) to give insights on customer experience.
Conclusion:
Level AI offers a powerful AI platform that transforms contact centers by unifying human and AI agents. Its AI-driven solutions improve customer experience, boost agent performance, and provide actionable business insights, making it a valuable asset for any customer-centric organization. By choosing Level AI, businesses can unlock the full potential of their customer service teams and deliver exceptional experiences that drive growth and loyalty. The platform’s secure, customizable, and real-time intelligence capabilities ensure that businesses can trust the insights and recommendations provided. This makes Level AI a game-changer for companies looking to leverage AI to enhance their customer service operations.
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