Clearstep

Clearstep: Revolutionizing Patient Access with AI Healthcare Agents

What is Clearstep?

Clearstep is an AI-powered healthcare solution designed to improve patient access, streamline care navigation, and enhance operational efficiency for healthcare organizations. It leverages conversational AI to guide patients through their healthcare journeys, from initial symptom checks to scheduling appointments and receiving care guidance.

How does Clearstep work?

Clearstep's Smart Care Routing™ platform uses integrated AI technology with clinical validation. Here’s a breakdown of its key components:

• Virtual Triage (Symptom Checker): Patients can check their symptoms, self-triage, receive care guidance, and schedule appointments via a website, mobile app, or patient portal.
• Patient Engagement Chatbot: Automates patient requests, reduces the workload on care teams, and streamlines the patient intake process.
• Capacity Optimization Suite: Uses AI-driven automation and real-time analytics to optimize healthcare scheduling and improve resource utilization.

Key Features and Benefits

• Improved Patient Access: Provides 24/7 medical support without additional call center staff, enabling accurate and easy appointment scheduling.
• Enhanced Patient Engagement: Offers self-service symptom checks and digital triage through various channels like web, apps, and SMS.
• Optimized Capacity Management: Deflects frequent patient requests with AI assistants, ensures patients book the right appointment types, and improves clinical resource utilization.
• Increased Revenue: Routes low-acuity cases to virtual care sites and fills in-person appointments with high-acuity cases, driving greater patient retention and acquisition.
• Mitigates Staff Shortages: The automation minimizes the chance of staff burnout, ultimately saving time and money with increased automation.

Who Can Benefit from Clearstep?

Clearstep is trusted by a wide range of healthcare organizations, including:

• Health Systems
• Health Plans & Payors
• Hospitals
• Retail Pharmacies
• Medical Groups
• Digital Health Companies

What problems does Clearstep solve?

Clearstep addresses several critical challenges in modern healthcare:

1. Long Wait Times: Clearstep's AI solutions provide instant access to care guidance, eliminating the need for patients to wait on hold or visit a clinic unnecessarily.
2. Staff Shortages: By automating routine tasks, Clearstep reduces the burden on healthcare staff, allowing them to focus on more complex cases.
3. Inefficient Resource Allocation: Clearstep optimizes appointment scheduling and resource utilization, ensuring that patients receive the right level of care in the most appropriate setting.
4. Poor Patient Experience: Clearstep's user-friendly interface and personalized guidance enhance the patient experience, leading to higher satisfaction and retention rates.

User Testimonials

Patient reviews highlight the simplicity and effectiveness of Clearstep:

• “Compared to other symptom checkers, this was very simple.” - Customer Satisfaction Score: 5/5
• “It was easy and understandable...this was simple.” - Customer Satisfaction Score: 4/5
• “The questions were great...The ability to see when I should not delay seeking medical care is 1000% useful.” - Customer Satisfaction Score: 5/5

Seamless Integrations

Clearstep offers plug-and-play integrations with various systems, including:

• EHRs (Athena Health, eClinicalWorks, Healow, Cerner, Epic)
• CRMs (Healthgrades, Salesforce, Microsoft)
• Facility and Inventory Systems (Kyruus, Experian, RedVentures)

Real-World Impact

• 1.5M+ Patient interactions with Clearstep solutions
• 20,000+ Hours of provider time spent curating our algorithms
• 500+ Symptoms/complaints supported
• 100+ Hospital regions Clearstep is trusted to navigate

How to Get Started with Clearstep?

To step up your digital patient engagement strategy, schedule a demo with Clearstep. This can allow you to explore the potential of AI-powered smart routing in healthcare.

What is the value of Clearstep?

Clearstep offers a powerful solution for healthcare organizations looking to improve patient access, enhance operational efficiency, and drive revenue growth. By leveraging the power of AI, Clearstep helps healthcare providers deliver patient-centric care and optimize their resources.