eesel AI

What is eesel AI?

eesel AI is an AI-powered customer service and support platform designed to integrate seamlessly into your existing workflows. It connects to tools like Zendesk, Freshdesk, Jira, and Confluence, learning from your documentation and past support tickets to act as a virtual teammate.

Key Features and Benefits:

• AI Agent: Handles frontline support by learning from past tickets and documentation.
• AI Copilot: Provides draft replies ready to send, assisting agents with quick and accurate responses.
• AI Triage: Tags, routes, edits, and closes tickets automatically, keeping the help desk organized.
• AI Internal Chat: Acts as an internal teammate with access to all your internal documentation.
• AI Chat Bubble: Embeddable AI chatbots to support or sell 24/7 on your website or app.

How to use eesel AI?

1. Integrate with your existing tools: eesel AI connects with various help desks, CRMs, and documentation platforms.
2. Train the AI: The AI learns from your past support replies, help centers, macros, and other documentation.
3. Customize and simulate: Control how the AI talks and acts, and test its performance in a sandbox environment.
4. Deploy across channels: Integrate the AI agent across email, live chat, social media, and more.

Why is eesel AI important?

eesel AI streamlines customer support operations, reduces response times, and increases customer satisfaction. It automates repetitive tasks, freeing up human agents to handle complex issues and improve overall efficiency.

Where can I use eesel AI?

eesel AI can be used in various scenarios, including:

• Customer Service: Providing instant answers to customer inquiries.
• Technical Support: Assisting with troubleshooting and resolving technical issues.
• Sales: Guiding potential customers through the sales process.
• Internal Support: Providing employees with quick access to internal knowledge and resources.

Best way to implement eesel AI?

• Start with a clear strategy: Define your goals and objectives for using AI in customer support.
• Choose the right integrations: Select the tools and platforms that are most relevant to your business.
• Train the AI thoroughly: Ensure the AI has access to accurate and up-to-date information.
• Monitor and optimize: Continuously monitor the AI's performance and make adjustments as needed.

Customer Stories

Many customers have reported significant improvements in productivity, response times, and customer satisfaction after implementing eesel AI. For example, one customer reported up to 80% time savings in finding specific answers to questions.

eesel AI helps teams of all sizes do more with less. It is a great way to improve customer support operations, streamline workflows, and increase customer satisfaction.

Is eesel AI safe for sensitive data?

Yes. eesel AI is built with enterprise-level security. Your data stays encrypted and private and is never used to train outside models. You decide exactly what it can access and respond with.