ngSurvey

ngSurvey: Revolutionize Your Surveys with AI-Powered Insights

What is ngSurvey?

ngSurvey is a cutting-edge on-premise survey software solution designed to empower businesses with AI-driven data collection and analysis capabilities. Available under commercial open-source licensing, ngSurvey offers a comprehensive platform for streamlining data collection processes and extracting valuable insights from your customer base.

Key Features and Benefits:

• AI-Assisted Form Creation: Effortlessly generate surveys by simply describing the desired survey type. ngSurvey's AI stack intelligently builds the survey for you, optimizing existing questions and recommending the best answer options.
• Multi-Channel Data Collection: Reach respondents across multiple channels, including email, web links, and SMS. Create conversational chatbot-like surveys for WhatsApp users, expanding your reach and engagement.
• AI-Powered Data Analysis: Define custom AI-based smart data columns to maximize the value of your data. Access expert market research services to gain in-depth insights and support your company's decision-making process.
• Extensive Question Types: Choose from 30 different question types, including radio buttons, matrix questions, NPS, CSAT, and CES questions, ensuring you can capture the data you need to measure customer satisfaction effectively.
• Extensible Widgets: Utilize pre-built widgets like calendars, file uploads, fields, and captchas to enhance your forms. Create custom widgets using JavaScript/HTML code or develop new question components to meet your unique requirements.
• Multi-Language Support: Overcome language barriers with comprehensive multi-language support. Translate your surveys and form labels using auto-translate features or export them for professional translation.
• Save & Resume Functionality: Enable respondents to save their progress and resume their surveys at any time using custom login credentials, user-defined tokens, or randomly generated values, eliminating data loss and enhancing user experience.
• Robust Security & Privacy: Protect survey access with multiple layers of security, including passwords, captchas, logins, and remote HTTP functions. Encrypt PII data using encryption keys to ensure compliance and data protection.
• Multi-Channel Campaigns: Distribute surveys to your contacts via email campaigns, embedding questions directly into the email for increased engagement. Track individual responses using unique codes and set up reminders to maximize response rates.
• Real-Time Task Management: React quickly to respondent answers and receive real-time notifications of respondent activity via email alerts or webhooks, enabling prompt follow-up and issue resolution.
• Dynamic Logic & Conditions: Show or hide questions, pages, and thank you messages dynamically based on respondent answers. Implement skip logic and branching conditions within your surveys using the intuitive rules builder.
• Customizable Theme Library: Match your corporate style with custom themes created using your own images and the real-time editor. Fine-tune the design with manual CSS customization for ultimate control.
• Satisfaction Toolbox: Measure customer satisfaction using industry-standard metrics like NPS, CSAT, and CES. Leverage sentiment score computation based on free text responses for deeper insights.
• Customer Panels: Create and manage customer panels with reusable data, integrate with Microsoft SQL Server tables, CRMs, or Excel CSV files.
• Third-Party Integrations: Integrate with third-party services like Zapier to extend the functionality of ngSurvey. Developers can utilize the REST API to integrate with CRMs or in-house applications.

How does ngSurvey work?

ngSurvey operates as an on-premise solution, providing you with complete control over your data and infrastructure. The software can be deployed on-site or in the cloud, offering flexibility to adapt to your specific needs. With its user-friendly interface and AI-powered features, ngSurvey simplifies every step of the survey process, from creation to analysis.

Who is ngSurvey for?

ngSurvey is ideal for businesses of all sizes looking to collect valuable insights from their customers, employees, or target audience. It is particularly well-suited for:

• Market research firms
• Customer-centric organizations
• HR departments
• Enterprises seeking data-driven decision-making

Why is ngSurvey important?

In today's data-driven world, understanding your audience is critical for success. ngSurvey empowers you to collect, analyze, and act on valuable insights, enabling you to:

• Improve customer satisfaction
• Enhance product development
• Optimize marketing campaigns
• Boost employee engagement
• Make informed business decisions

Real-World Success Stories:

Rippl:

"ngSurvey has been a vital part of growing our business in terms of measuring impact both externally and internally. It’s a fantastic tool for our HR team in terms of measuring employee engagement, and has become an enhanced survey tool for our customers which is proving extremely useful for areas such as exit surveys and engagement levels" - Chris Brown, Managing Director.

BigFeat Ltd:

"ngSurvey enables us to regularly conduct customer satisfaction surveys through our online portal. Thanks to its seamless integration capabilities we are able to serve our clients on a daily basis. ngSurvey's responsive team is always ready to assist when we need help. We've been a satisfied customer for years" - Max Bell, Director.

How to use ngSurvey?

1. Request a demo or trial from the ngSurvey website.
2. Install the software on your on-premise server or cloud infrastructure.
3. Use the AI-assisted form creation tool or create your own survey from scratch.
4. Distribute the survey via multiple channels to your target audience.
5. Analyze the collected data using AI-powered analysis tools.
6. Take data-driven decisions to improve different aspects of your business.

Pricing

Please visit the ngSurvey website to see detailed pricing information.

FAQ

Q: What is ngSurvey? A: ngSurvey is an on-premise survey software powered by AI.

Q: How secure is ngSurvey? A: ngSurvey is equipped with multiple layers of security, including passwords, captchas, logins, and remote HTTP functions. Additionally, PII data can be encrypted using encryption keys.

Q: Can ngSurvey integrate with other tools? A: Yes, ngSurvey integrates easily with third-party services like Zapier and has a REST API for integration with CRMs or in-house applications.

Conclusion

ngSurvey is a powerful and versatile on-premise survey software solution that empowers businesses to collect valuable insights and make data-driven decisions. With its AI-powered features, extensive customization options, and robust security measures, ngSurvey is the ideal choice for organizations seeking to revolutionize their survey processes. By providing AI-assisted form creation, Multi-Channel Data Collection, AI-Powered Data Analysis, ngSurvey helps measure customer satisfaction effectively. Take your surveys to the next level with ngSurvey today!