Parabolic

Parabolic: AI Assistant for Customer Support

What is Parabolic? Parabolic is an AI-powered customer support assistant designed to streamline your ticket resolution process. It leverages your existing support data to provide accurate and timely responses to customer inquiries, ensuring that no question goes unanswered.

How does Parabolic work?

Parabolic operates by indexing all previous responses to customer inquiries, enabling it to quickly detect a user's intent, regardless of the specific keywords used. It then generates two categories of automated responses:

• Generalizable Responses (30-50% of tickets): These are answers to common questions that can be applied to a broad range of users. For example, 'How do I add a shared email inbox to Hubspot?'
• Customer-Specific Responses (15-30% of tickets): These are tailored responses that draw upon customer-specific data, such as account details or order history. For example, 'add more phone credits to account' or 'check order ETA.'

Key Features

• Embedded Integration: Seamlessly integrates with popular ticketing systems like Intercom, Zendesk, and Helpscout.
• Human-in-the-Loop: Allows agents to verify AI-generated responses before sending, ensuring accuracy and maintaining a human touch. The system learns from agent feedback to improve its performance.
• RAQ Answering: Answers Rarely Asked Questions(RAQs) by requiring minimal data to suggest a response. Only needs 1 match in a past conversation or knowledge base to provide assistance.
• Multistep Conversation Handling: Handles complex inquiries that require multiple back-and-forths.
• Upsell Mode: Transforms the support channel into a sales opportunity by suggesting relevant upsells and cross-sells based on customer pain points.
• Auto-Categorization: Automatically tags and prioritizes incoming questions (e.g., payments, memberships).

How to use Parabolic?

1. Integrate Parabolic with your existing ticketing software.
2. Parabolic will automatically index your past customer support interactions.
3. When a new ticket arrives, Parabolic will detect the user's intent and draft appropriate responses.
4. Your agents can review and verify the responses before sending them to the customer.

Why choose Parabolic?

• Efficiency: Reduces the time spent on answering repetitive questions, freeing up agents to focus on more complex issues.
• Accuracy: Learns from your data and agent feedback to provide accurate and relevant responses.
• Scalability: Enables you to handle a larger volume of customer inquiries without increasing your support team size.
• Increased Revenue: Turns your support channel into a sales opportunity with upsell and cross-sell suggestions.

Who is Parabolic for?

Parabolic is designed for businesses of all sizes that want to improve their customer support efficiency and provide better customer experiences. It is particularly well-suited for companies that:

• Receive a high volume of customer inquiries.
• Want to reduce their support costs.
• Want to improve their customer satisfaction scores.
• Want to generate more revenue from their support channel.

Best way to improve customer support?

The best way to improve customer support is to provide your agents with the tools and resources they need to succeed. Parabolic is one such tool that can help your agents be more efficient, accurate, and effective.

Parabolic's ability to integrate seamlessly with existing ticketing systems and provide accurate, customer-specific responses makes it a valuable asset for any customer support team. By automating routine tasks and empowering agents to focus on more complex issues, Parabolic helps businesses improve customer satisfaction, reduce support costs, and drive revenue growth.