Typewise

Typewise: Enterprise-Grade AI Customer Service Platform

What is Typewise?

Typewise is an AI-powered customer service platform designed to help businesses maximize customer satisfaction and operational efficiency. By leveraging advanced AI technology, Typewise automates various aspects of customer service, enabling businesses to reduce handling time, boost customer engagement, and increase revenue.

Key Features and Benefits:

• AI Supervisor Engine: Intelligently routes inbound requests to the right AI or human agent for fast and accurate resolutions.
• AI Agents: Handle cases autonomously, going beyond scripted replies for more human-like interactions.
• AI Assistant: Empowers human agents with real-time translation, message optimization, and text prediction.
• Knowledge & Actions Hub: Seamlessly integrates with existing knowledge bases, CRMs, and workflows.
• Insights Hub: Provides AI-powered insights into usage and performance analytics, conversation intelligence, and quality assurance.

How to use Typewise?

Typewise integrates with various channels, including email, chat, and messaging platforms. You can connect Typewise to your existing systems and workflows to automate customer service processes.

1. Integration: Connect Typewise to your CRM, knowledge base, and other relevant systems.
2. Configuration: Define routing rules and automation workflows.
3. Training: Fine-tune the AI model with your brand’s unique tone of voice.
4. Deployment: Deploy Typewise across your customer service channels.

Why is Typewise important?

• Increased Efficiency: Automate repetitive tasks and reduce handling time.
• Improved Customer Satisfaction: Provide faster and more accurate resolutions.
• Cost Reduction: Lower operational costs through automation.
• Scalability: Easily scale your customer service operations without downtime.

Where can I use Typewise?

Typewise can be used in various industries, including:

• E-commerce
• Finance
• Healthcare
• Technology

Best way to improve customer service with AI?

The best way to improve customer service with AI is to leverage a platform like Typewise that combines AI and human expertise. By automating routine tasks and providing agents with AI-powered assistance, you can deliver exceptional customer service at scale.

User Reviews:

• "Typewise led to an average time saving of 20 to 30% in customer service."
• "The AI program has fundamentally changed the way we handle customer queries.”
• "We save time, while providing personalized customer service."

Typewise is GDPR and EU AI ACT compliant and ISO 27001 certified, ensuring enterprise-grade security and compliance.

Get started with Typewise today and transform your customer service operations.