Vital

Vital: Revolutionizing Patient Experience with AI

In today's healthcare landscape, patient experience is just as crucial as medical expertise. Vital is an AI-powered patient experience technology platform designed to guide patients through hospital, emergency, and urgent care visits, enhancing satisfaction, streamlining communication, and improving overall outcomes.

What is Vital?

Vital is a cutting-edge technology platform that leverages live Electronic Health Record (EHR) data integration and healthcare AI to provide patients with personalized and informative experiences. By explaining care plans, predicting wait times, and simplifying discharge instructions, Vital empowers patients and reduces the burden on healthcare staff.

How Does Vital Work?

Vital operates by seamlessly integrating with existing EHR systems to access real-time patient data. This data is then processed through advanced AI models and Large Language Models (LLMs) to generate patient-friendly information and predictions. The platform presents this information through an intuitive interface, accessible on various devices, ensuring patients and their families are always in the loop.

Here’s a breakdown of its functionality:

• EHR Integration: Connects with Epic, Cerner, Veradigm, and other major EHR systems via FHIR, HL7, or ADT feeds.
• AI-Powered Insights: Utilizes AI and LLMs to analyze healthcare data and provide personalized patient information.
• Real-Time Updates: Delivers live updates on care plans, wait times, and discharge instructions.
• User-Friendly Interface: Presents information through an intuitive interface accessible on multiple devices.

Key Features and Benefits

• Improved Patient Satisfaction: Patients in Oklahoma reported Vital as "the most innovative and user friendly experience in any medical setting." The platform keeps patients updated every step of the way, reducing anxiety and increasing satisfaction.
• Reduced Wait Times Anxiety: By providing accurate wait time predictions, Vital helps manage patient expectations and reduces frustration associated with long waits.
• Enhanced Communication: Vital simplifies complex medical information, making it easier for patients and their families to understand care plans and instructions.
• Increased Efficiency for Healthcare Staff: By automating communication and providing patients with necessary information, Vital frees up doctors and nurses to focus on critical tasks.
• Higher HCAHPS Scores: Studies show a significant increase in patient scores (Online, HCAHPS, NPS) when using Vital compared to traditional EHR systems.
• Boosted Revenue ROI: Vital can generate over 10x new revenue ROI by ensuring more specialist follow-ups and better patient engagement.

Who is Vital For?

Vital is designed for a wide range of healthcare settings and stakeholders:

• Hospitals and Health Systems: Vital helps re-establish trust by giving patients and families the guidance they need while empowering staff with fewer distractions and more meaningful interactions.
• Emergency Departments: Vital keeps patients informed and satisfied regardless of wait times, transforming the experience for everyone involved.
• Inpatient Facilities: Vital streamlines communication and empowers care coordination, ensuring a comprehensive inpatient experience.
• Urgent Care Centers: Vital improves workflows and network retention with solutions designed specifically for urgent care settings.

According to Mark Slyter, former President and CEO of Dignity Health Arizona East Valley Market, "Vital isn't just improving patient experience; it's making life easier for our staff and is driving real outcomes."

Why Choose Vital?

1. Exponential Adoption: Vital’s solutions are designed to be hyper-intuitive and easy to navigate, resulting in extremely high utilization by patients, their families, and hospital staff across all healthcare settings.
2. Seamless EHR Integration: The platform offers lite and full versions that are integration-ready for any Electronic Health Record system with FHIR, HL7, or ADT feeds.
3. Enterprise-Grade Security: Vital maintains the highest healthcare security standards with active HITRUST and SOC2 certifications, comprehensive HIPAA compliance protocols, and enterprise-grade data protection.

How to Use Vital?

Using Vital is straightforward. The platform integrates seamlessly into existing healthcare workflows:

1. Integration: Vital integrates with your EHR system to access real-time patient data.
2. Personalization: AI algorithms analyze the data to provide personalized information to each patient.
3. Communication: Patients receive updates and information through a user-friendly interface on their devices.

Vital Products

• Emergency: Emergency department technology that keeps patients informed and satisfied, regardless of wait times.
• Inpatient: Comprehensive inpatient patient experience technology that streamlines communication and empowers care coordination.
• Access: Solutions designed specifically for urgent care workflows and improved network retention.

Advanced Healthcare Data Analytics

Vital specializes in leveraging healthcare data analytics to power simple, engaging patient interfaces through medically safe, advanced AI models and LLMs. The result is a highly personalized patient experience technology solution.

Conclusion

Vital is revolutionizing patient experience by leveraging the power of AI and seamless EHR integration. By providing personalized information, streamlining communication, and reducing anxiety, Vital not only enhances patient satisfaction but also improves efficiency for healthcare staff. As Aaron Patzer, Founder and CEO of Vital, puts it, their mission is to "use software to create the most personalized, clear, calming, and beautiful experience possible for patients as they engage with their health data and care team."