Vocca
Overview of Vocca
Vocca: Your AI Call Center for Healthcare
What is Vocca? Vocca is an AI-powered call center designed specifically for healthcare practices. It acts as a 24/7 medical receptionist, handling patient calls autonomously to book appointments, answer questions, and manage tasks.
How does Vocca work?
Vocca integrates with your existing calendar systems and CRMs. It uses AI to understand patient needs and respond appropriately, simulating human-like conversations at scale. It can handle multiple calls simultaneously without any waiting time for patients.
Key Features:
- 24/7 Availability: Ensures your practice is always available to patients, even outside of regular business hours.
- Automated Appointment Booking: Allows patients to book appointments directly through the AI receptionist.
- Outbound Calls: Sends automated appointment reminders to reduce no-shows.
- Task Management: Logs and transcribes all calls, noting complex queries for follow-up.
- Multi-Platform Integration: Connects with patients via phone, SMS, and WhatsApp.
- Secure End-to-End Encryption: Protects patient data with unparalleled privacy and security.
Why is Vocca important?
- Reduce Costs: Vocca is more than 50% cheaper than outsourcing your phone services.
- Improve Patient Experience: Provides fast answers and eliminates wait times for patients.
- Free Up Staff Time: Automates repetitive tasks, allowing staff to focus on patient care.
- Increase Appointment Volume: Makes it easier for patients to book appointments, leading to more business.
User Testimonials:
- Daniel Attias, CEO of Biolam: "I’m very impressed by this solution. It efficiently handles a large volume of our calls and drastically alleviates the phone pressure in our labs."
- Jonas Marciano, CEO of Klarity: "Vocca has been an amazing tool that helped us scale our operations and save our team time so they can focus more on the patient and less on the phone."
How to get started with Vocca?
- Schedule a demo to see Vocca in action.
- Integrate Vocca with your existing systems.
- Let Vocca handle your patient calls and enjoy the benefits of AI-powered automation.
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