Yuma AI
Tool Overview
Yuma AI is an AI-powered customer service automation platform designed for e-commerce businesses, particularly those using Shopify. It uses generative AI to automate a significant portion of customer support tickets, leading to increased agent productivity, reduced operating costs, and improved customer satisfaction.
Key features include:
- Order & Payment Management: Handles order inquiries, edits, and cancellations autonomously.
- Subscription Management: Integrates with subscription services to address queries and edit subscriptions.
- Feedback & Reviews: Addresses feedback on review platforms and escalates critical reviews.
- Shipping & Deliveries: Manages WISMO (Where Is My Order) and tracking inquiries, freeing agents for more complex interactions.
- Pre-Sales Questions: Promptly addresses pre-sale inquiries to boost conversions.
Yuma AI enhances user experience by providing 24/7 personalized support, improving response times, and ensuring consistent brand messaging. Its pre-trained e-commerce knowledge, business logic execution through AI, and autonomous actions contribute to efficient and human-like customer interactions. It integrates seamlessly with existing Shopify tools and plugins, making it a valuable asset for e-commerce businesses looking to scale their customer service operations.
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