Kayako One
Overview of Kayako One
Kayako One: AI-Powered Help Desk for Eliminating Repetitive Support Tickets
What is Kayako One?
Kayako One is a unified, AI-powered customer support platform designed to eliminate repetitive support tickets and empower teams. It leverages AI to automate tasks such as ticket triage, instant resolution, and knowledge base updates.
Key Features
- AI Chat: Provides instant answers to common customer questions 24/7.
- AI Ticket Triage: Automatically sorts and prioritizes tickets by product and issue.
- Instant Resolution: Drafts suggested fixes or auto-resolves tickets using the knowledge base.
- Self-Learning Mode: Automatically updates the knowledge base after every resolved ticket.
- Ticket Insight Chat: Allows agents to quickly find key information within long ticket threads.
How to Use Kayako One
- Data Migration and Setup: Export existing tickets, users, and knowledge base.
- Knowledge Migration and Preview: Import data into Kayako help center, clean up categories, and draft new articles.
- Chat and Ticket Triage Activation: Activate the Smart Chat Assistant and Ticket Triage.
- AI Resolution and Agent Enablement: Activate Instant Resolution to suggest or apply fixes from the knowledge base.
Why Choose Kayako One?
- Cost Savings: Automate repetitive tasks to reduce headcount costs.
- Improved Efficiency: Resolve tickets faster with AI-powered tools.
- Enhanced Customer Experience: Provide instant answers and personalized support.
Customer Success
Trilogy reduced ticket age from 18 hours to under 5 by using Kayako One
Pricing
Kayako One is priced at $79/month, with an additional $1 for all AI-resolved tickets.
Why is Kayako important? Kayako allows for efficient AI-powered customer support, cutting costs and improving resolution times.
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