Albus

Albus: The AI Co-pilot for Instant Customer Query Resolution

What is Albus? Albus is an AI-powered search and web assistant that helps support agents resolve complex customer queries instantly. It leverages your company's internal knowledge across platforms like Intercom, Confluence, Slack, and HubSpot to provide quick and accurate answers.

Key Features and Benefits:

• Instant Answers: Albus goes beyond basic keyword matching. It understands the context of questions and searches for relevant information across all connected sources, delivering precise answers.
• Unified Search Experience: Connect Albus with 50+ work apps, custom documents, and public URLs to create a centralized search hub for your support team.
• Easy Setup: Get started in less than 5 minutes without complex configurations or data centralization.
• Direct Source Links: Albus provides a direct link to the source material for every answer, ensuring transparency and allowing users to dive deeper into the context.
• Customizable Data Access: Select specific files, folders, or pages to include or exclude, and create internal teams to control information access.
• Untapped Data Utilization: Albus can make sense of information from various sources, including Slack threads, Notion notes, Confluence pages, Zendesk tickets, and Google Docs.

How does Albus work?

Albus connects to various work applications and documents used within your company. When a support agent asks a question, Albus scans all connected sources, analyzes the context, and provides the most relevant answers instantly. It understands natural language and can interpret complex queries to deliver accurate results.

Why choose Albus?

• Improved First-Call Resolution Rates: By providing quick access to information, Albus helps agents resolve customer queries faster.
• Reduced Onboarding Time: New agents can quickly access the knowledge they need to handle real tickets and make customers happy.
• Enhanced Team Collaboration: Albus promotes a culture of knowledge sharing and reduces the need for agents to reach out to others for assistance.
• Increased Agent Confidence: With access to accurate and up-to-date information, agents can handle complex queries with greater confidence.

Who is Albus for?

Albus is ideal for:

• Customer support teams
• Support agents dealing with complex queries
• Companies looking to improve their first-call resolution rates
• Organizations that want to enhance team collaboration and knowledge sharing

Testimonials

• Danny Mulcahy, Escalation Specialist at Buffer: "Our first response time and overall resolution time have significantly improved, with Albus providing exact answers after analyzing all information sources."
• Alex Tzukerman, Chief Product Officer at Benivo: "Now when someone has a question, the initial reaction of the team is no longer 'Who should I reach out to?' but rather, 'Oh, I can just ask Albus!'"

Security and Privacy

Albus prioritizes security at every step and is SOC-2 Type II certified, as well as ISO 27001 & 27701 certified. Your data is yours and cannot be accessed by anyone or used for training GPT models.

How to use Albus?

Albus works seamlessly within your existing workflow:

• Use the Chrome extension while interacting with customers on your support platform.
• @Albus within Slack or Microsoft Teams for internal communication.

Conclusion

Albus is a valuable AI co-pilot for support teams, enabling agents to quickly resolve complex customer queries and enhance collaboration across the organization. By providing instant access to company knowledge, Albus helps improve first-call resolution rates, reduce onboarding time, and increase agent confidence. If you are looking for a way to streamline your support operations and empower your agents with the information they need, Albus is the perfect solution.