boost.ai
Overview of boost.ai
boost.ai: The Conversational AI Platform for Regulated Industries
What is boost.ai? boost.ai is a leading conversational AI platform designed to empower regulated industries to automate customer interactions with confidence, control, and care. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms, boost.ai provides a robust, end-to-end solution for delivering seamless self-service across various channels.
Key Features and Benefits:
- Specialization in Regulated Industries: The platform meets the stringent security, privacy, and audit requirements of industries such as financial services, insurance, and the public sector.
- Predictable Implementation: boost.ai boasts a transparent and tailored implementation process, ensuring rapid solution deployment with a 100% success rate.
- Safety, Security, and Control: The platform allows users to blend traditional Natural Language Understanding (NLU) with advanced Large Language Models (LLMs) while maintaining full control over the AI's responses and behavior.
- Team Empowerment: boost.ai empowers existing teams to develop and deliver conversational AI solutions, fostering internal expertise and ownership.
How does boost.ai work? boost.ai combines traditional NLU with the power of generative AI to understand and respond to customer inquiries. This hybrid approach ensures accuracy and control while leveraging the creative capabilities of LLMs. The platform is designed to be user-friendly, allowing non-technical teams to build and maintain virtual agents.
How to use boost.ai?
- Design Your Virtual Agent: Define the purpose and scope of your virtual agent, considering the use cases and customer needs you want to address.
- Train the AI: Use boost.ai's intuitive interface to train the AI with relevant knowledge and conversational flows.
- Integrate Across Channels: Deploy your virtual agent across various channels, including chat and voice, to provide seamless self-service.
- Monitor and Optimize: Continuously monitor the virtual agent's performance and make adjustments to improve its accuracy and effectiveness.
Why choose boost.ai?
- Customer Satisfaction: boost.ai has a proven track record of delivering high levels of customer satisfaction, with a rating of 4.8/5 stars and 94% of users recommending the platform.
- Best-in-Class Conversational AI: Benjamin Maxim, Chief Digital Strategy and Innovation Officer at MSU Federal Credit Union, praises boost.ai for its simplicity in developing powerful and intelligent virtual agents that meet high member service standards.
- Seamless Self-Service: boost.ai enables businesses to deliver self-service across multiple channels, providing customers with quick and convenient access to information and support.
Who is boost.ai for? boost.ai is ideal for businesses in regulated industries looking to:
- Automate customer service interactions.
- Improve customer satisfaction.
- Reduce operational costs.
- Enhance compliance and security.
Best way to leverage boost.ai?
- Focus on Key Use Cases: Identify the most common customer inquiries and design your virtual agent to handle them effectively.
- Provide Ongoing Training: Continuously train the AI with new information and conversational flows to ensure it remains accurate and up-to-date.
- Monitor Performance: Regularly monitor the virtual agent's performance and make adjustments to optimize its effectiveness.
boost.ai’s Conversational AI platform key components:
- Conversational AI Platform
- Chat Automation
- Voice Call Automation
- Generative AI
boost.ai is committed to building trust, one conversation at a time by focusing on safety, security and control. With boost.ai, organizations can ensure that every interaction is handled with the utmost care and responsibility.
In conclusion, boost.ai offers a robust and reliable conversational AI platform specifically tailored for the needs of regulated industries. Its focus on security, control, and customer satisfaction makes it an excellent choice for organizations looking to automate customer interactions and improve the overall customer experience.
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