Chime V5

Chime V5: Revolutionizing IT, HR, and Sales Support with AI in Microsoft Teams

Chime V5 is an AI-powered chat service desk designed to seamlessly integrate with Microsoft Teams, offering a robust solution for IT, HR, and Sales support. It enhances communication, streamlines workflows, and improves resolution times, making it an invaluable asset for organizations seeking to optimize their support processes.

What is Chime V5?

Chime V5 is a Microsoft 365 Certified app that provides an AI chat service to index files, search FAQs, route inquiries to agents, and connect with ticketing applications. As one of the few apps to receive this certification in the Teams Store, Chime V5 ensures that data and privacy are adequately secured and protected within the Microsoft 365 environment.

How does Chime V5 work?

Chime V5 leverages Azure AI to provide self-service options and expedite issue resolution. Here’s how it works:

• Indexing Files and FAQs: Chime V5 can index files and FAQs, allowing users to quickly find answers to common questions.
• Intelligent Routing: The AI-powered chat service routes inquiries to the appropriate agents, ensuring that users receive the help they need promptly.
• Ticketing Integration: Chime V5 integrates with popular ticketing systems like JIRA, SolarWinds, ServiceNow, and BossDesk, streamlining the support process.

Key Features of Chime V5

• Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing users to access support without leaving the Teams environment.
• AI-Powered Chat Service: Indexes files, searches FAQs, and routes inquiries to the appropriate agents.
• Ticketing System Integration: Connects with ticketing applications like JIRA, SolarWinds, and ServiceNow to streamline support processes.
• Customizable Web Chat Client: Deploy a custom web chat client to websites, including SharePoint, for enhanced support accessibility.
• Self-Service Capabilities: Empowers employees with self-service options, reducing the burden on support agents.
• Reporting and Analytics: Provides metrics, SLAs, and KPIs to track agent performance and optimize support processes.
• Language Translation: Built-in language translation helps agents communicate with users across different languages.
• Adaptive Cards: Create custom forms and actions using the drag-and-drop interface for Microsoft Adaptive Cards.

Why Choose Chime V5?

• Improved Resolution Time: Reduces issue resolution time through AI-powered self-service and efficient agent routing.
• Enhanced Customer Satisfaction: Improves customer satisfaction with quick and accurate support.
• Microsoft 365 Certification: Ensures data and privacy are adequately secured and protected within the Microsoft 365 environment.
• Streamlined Support Processes: Integrates seamlessly with Microsoft Teams and popular ticketing systems.
• Customizable and Flexible: Offers customizable web chat clients and adaptive cards for tailored support experiences.

Who is Chime V5 for?

Chime V5 is designed for:

• IT Support Teams: Streamlines IT support processes and improves resolution times.
• HR Departments: Provides self-service options for employees and reduces the burden on HR staff.
• Sales Teams: Enhances communication and collaboration within sales teams.
• Help Desk Managers: Offers reporting and analytics to track agent performance and optimize support processes.

How to use Chime V5?

1. Install via Microsoft Teams App Store: Add Chime V5 to your Microsoft Teams environment.
2. Design and Build Help Desk Chat Workflow: Customize the chat workflow to meet your organization's requirements.
3. Leverage AI and Azure Cognitive Services: Use AI-powered self-service options to resolve issues quickly.
4. Connect to Agents in Real-Time: Seamlessly connect users with live agents on Microsoft Teams.

Customer Success

"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly using chat, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes." Global Pharmaceutical, Director of IT Support Services

Conclusion

Chime V5 is a powerful AI chat service desk that transforms IT, HR, and Sales support within Microsoft Teams. With its AI-powered features, seamless integration, and customizable options, Chime V5 is the ideal solution for organizations looking to enhance communication, streamline workflows, and improve resolution times. Register for a free evaluation today and experience the benefits of Chime V5 firsthand.