Corpus

Corpus: AI-Powered Customer Support with ChatGPT

What is Corpus? Corpus is an AI-driven chatbot solution designed to revolutionize customer support and drive business growth. By leveraging the power of ChatGPT, Corpus provides instant, accurate answers to customer inquiries, resolves support tickets efficiently, and enhances overall customer satisfaction. It's more than just a chatbot; it's a comprehensive asynchronous customer service tool.

How Does Corpus Work?

Corpus works by connecting to your existing data sources and training on your content. Here's a simple three-step process:

1. Connect: Provide Corpus with access to your data sources, such as your website, knowledge base, or documentation. Corpus supports a wide range of content formats, including Intercom, ZenDesk, HubSpot, Notion, GitHub, Google Drive, Wordpress, Websites, RSS, PDF, Text, Word, Excel, Postgres, MySQL, and Markdown.
2. Train: Train the chatbot on your data, enabling it to respond to customer questions like a human representative. This process involves analyzing your content and creating a knowledge base that the chatbot can use to answer queries.
3. Drive Growth: Once trained, Corpus can answer customer queries, offer tips, and gather insights 24/7, helping you drive growth and improve customer satisfaction.

Key Features of Corpus

• ChatGPT-Powered: Utilizes the advanced capabilities of ChatGPT for natural language understanding and response generation.
• Accurate Answers: Delivers answers sourced exclusively from your knowledge base, minimizing inaccuracies and hallucinations.
• Single Source of Truth: Provides customers with references to source materials, enhancing trust and enabling further exploration.
• 24/7 Availability: Offers round-the-clock customer support, reducing wait times and maximizing satisfaction.
• Integration with Existing Content: Works seamlessly with your existing content across various platforms and formats.
• Customizable Personality: Allows you to give your chatbot a personality that matches your brand and tone.
• Insights Analytics: Provides valuable insights into customer interactions, helping you understand what your customers are asking and how to improve their experience.

Use Cases

Corpus is versatile and can be applied across various business functions:

• Product Docs: Provides immediate and precise answers about your product, enhancing user experience and improving product adoption.
• Customer Support: Offers round-the-clock customer support, reducing response times, unburdening your team, and improving customer satisfaction.
• Help Center: Delivers instant, accurate, and personalized guides powered by AI, elevating your customer experience and promoting adoption.
• Sales and Marketing: Enables engaging, intelligent answers to pre-sales questions, nurturing prospects and improving conversion rates.
• Education and Training: Provides on-the-spot responses during training sessions, boosting the training experience and improving learning outcomes.
• Company Wiki: Serves as the ultimate knowledge resource for your organization, enabling efficient knowledge retrieval.

Why Choose Corpus?

In today's digital landscape, customers expect instant support and personalized experiences. Corpus addresses these needs by offering:

• Reduced Response Times: Resolves a significant percentage of support requests instantly, reducing wait times and improving customer satisfaction.
• Increased Conversion Rates: Live-chat increases conversion rates and order value.
• Improved Customer Retention: Fast response times are crucial for customer retention.

Pricing Plans

Corpus offers a range of pricing plans to suit different needs:

• Lite: For low-volume sites interested in providing 24/7 support.
• Basic: For hackers and makers looking to skyrocket customer experience.
• Pro: For growing businesses who want to improve customer relationship.
• Max: For those who need maximum volume, support, and services.

Frequently Asked Questions

• Do you offer a free plan? Yes, you'll have one chatbot and 1,000 tokens to experiment with upon signing up.
• How can I provide Corpus with content related to my company? Corpus pulls data from various sources, including websites, Notion, GitHub, Intercom, HubSpot, ZenDesk, Google Drive, Confluence, RSS feeds, and databases like Postgres and MySQL. You can also upload files in most formats, including PDFs, Markdown, MS Word/Excel, and more.
• Is there a limit to how much content I can train a chatbot on? This depends on your plan’s token credits. For example, the Indie plan provides 5M tokens, which is around 17M characters, or 150MB of data.
• What are Tokens? Tokens are the fundamental units AI models use to calculate text length, consisting of groups of characters, including punctuation and emojis. As a general rule of thumb, one token is roughly equal to 3.3 characters of English text.
• Do Corpus work with non-English content? Yes. Corpus can understand and respond in several languages, including English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Arabic, and Chinese, with more languages coming soon.

Conclusion

Corpus is a powerful AI chatbot solution that can transform your customer support and drive business growth. By leveraging the power of ChatGPT and integrating with your existing data sources, Corpus provides accurate, instant support 24/7. Whether you're a small business or a large enterprise, Corpus can help you improve customer satisfaction, reduce response times, and increase conversion rates. What is the best way to improve customer support? Corpus is the answer.