Elythea
Overview of Elythea
Elythea: Revolutionizing Member Outreach with Voice AI
What is Elythea? Elythea is a cutting-edge AI contact center designed specifically for managed care plans. It leverages advanced voice AI technology to automate member outreach, making it sound like a real human. Currently, Elythea serves thousands of patients from the largest national Managed Care Organizations (MCOs).
How does Elythea work?
Elythea replaces traditional call centers with scalable outreach through voice AI-driven phone calls and SMS texts. This enables managed care organizations to reach thousands of members in minutes for major functions.
Key Features and Benefits:
- AI-Driven SMS Engagement: Utilizes whitelabelled SMS engagement with human-like conversations to engage members and close gaps.
- Quality Gap Reminders: Reaches members to close gaps impacting HEDIS, CAHPS, and STARS, whether it's breast cancer screenings or colonoscopies.
- Pharmacy Outbound: Contacts members who missed prescription pickups, sends prescription reminders, and warm transfers patients to the plan's pharmacists.
- Health Risk Assessments: Conducts SDoH screening and required screenings (like depression screening) at scale. Warm transfers or schedules high-risk patients with care managers.
- Care Management Outbound: Contacts 100% of all members and schedules high-risk ones with care managers, ensuring care managers start the week with pre-booked appointments.
- Provider Directory Verification: Verifies all provider information in the directory in under a week, on a monthly basis.
- Welcome Calls: Delivers mandatory welcome and verification calls to all new members at a fraction of the cost.
How to use Elythea?
- Send a member list to Elythea.
- Elythea automatically reaches out to members for the contracted purpose.
Who is Elythea for?
Elythea is designed for Managed Care Plans (MCOs) looking to:
- Improve member engagement
- Close quality gaps
- Reduce administrative costs
- Enhance care management
Why choose Elythea?
- Scalability: Reach thousands of members in minutes.
- Efficiency: Automate outreach and reduce manual effort.
- Cost-Effectiveness: Reduce the cost of member outreach.
- Low-Lift Partnership: No deep integration or separate platform required. Only needs the member list.
FAQ
- How do you contract with Managed Care? What is the lift? Elythea boasts one of the lowest-lift vendor integrations, requiring only your member list. From there, outreach is automated.
- Do you support multiple languages? Yes, Elythea supports multiple languages.
- What makes Elythea a "no risk" approach for Managed Care? (This information is not explicitly stated, so this question cannot be answered accurately.)
- Is Elythea HIPAA Compliant? Yes, ensures compliance with healthcare regulatory standards.
- How do patients trust Elythea's AI outreach? Elythea's AI sounds like a real human, building trust and engagement.
Scale Member Outreach
Elythea offers a streamlined process: send a member list on Monday morning, and contact all members by Tuesday evening, in any language. Consider booking a demo to see how Elythea's AI contact center can transform your member outreach efforts.
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