Enterpret

What is Enterpret?

Enterpret is an AI-powered customer intelligence platform designed to unify customer feedback from various sources, providing businesses with actionable insights to drive product decisions and improve customer experience. It leverages advanced AI and machine learning techniques to transform raw feedback data into clear, quantifiable insights, enabling companies to understand the 'why' behind customer trends and take proactive measures.

Key Features of Enterpret

• Unified Feedback Integration: Connects feedback from over 50 sources into a single, real-time view, eliminating the complexity of tracking customer voices across different platforms.
• Adaptive Taxonomy: Uses AI to learn and refine your business's taxonomy over time, ensuring accurate and relevant classification of customer feedback.
• Customer Knowledge Graph: Provides a comprehensive view of customer interactions and feedback, allowing for deeper understanding of customer needs and preferences.
• AI-Powered Insights: Leverages Wisdom AI to reveal patterns, drivers, and shifts in customer behavior as they happen.
• Automated Workflows: Turns insights into action with AI Agents and automated workflows, enabling businesses to respond quickly to emerging issues and trends.
• Dashboards: Offers clear, quantifiable insights through intuitive dashboards that reveal the 'why' behind every trend.

How Enterpret Works

Enterpret works by unifying customer feedback from various sources and applying AI to understand the underlying context and sentiment. It uses an adaptive taxonomy to classify feedback accurately and identifies patterns and trends that may not be apparent through traditional reporting methods. The platform then provides actionable insights and automated workflows to help businesses address customer issues and improve their overall experience.

Here's a breakdown of the key steps:

1. Unification: Gathers customer feedback from over 50 sources, including surveys, reviews, support tickets, and social media.
2. Understanding: Applies AI to analyze the feedback, identify key themes and sentiments, and classify it according to the business's taxonomy.
3. Action: Provides actionable insights and automated workflows to help businesses respond to customer issues and improve their products and services.

Why Choose Enterpret?

Enterpret helps businesses:

• Transform customer feedback into actionable data.
• Unify feedback with business context.
• Act on insights and close the loop with AI Agents and automated workflows.
• Move from reactive management to proactive transformation.
• Gain a competitive advantage by understanding customer needs and preferences in real-time.

Who is Enterpret for?

Enterpret is suitable for:

• Product and CX leaders at fast-growing companies.
• Businesses looking to improve customer experience and drive product decisions based on customer feedback.
• Companies that want to unify feedback from multiple sources into a single, actionable view.
• Organizations seeking to leverage AI to gain deeper insights into customer behavior and trends.

Benefits of Using Enterpret

• Improved Customer Experience: By understanding customer needs and preferences, businesses can create better products and services.
• Faster Product Decisions: Actionable insights from customer feedback enable businesses to make product decisions more quickly and confidently.
• Increased Efficiency: Automated workflows and AI-powered insights reduce the time and effort required to analyze customer feedback.
• Competitive Advantage: By understanding customer trends in real-time, businesses can stay ahead of the competition.

Customer Success Stories

• Apollo.io: Chose Enterpret for its intuitive UI and seamless data integrations, enabling them to combine data from all sources and generate deep, multi-layered insights.
• Vimeo: Uses Enterpret to improve customer support and gain a better understanding of customer needs.
• Notion: Automates user insights with Enterpret, allowing them to respond quickly to customer issues and improve their product.

Getting Started with Enterpret

To get started with Enterpret, you can book a demo on their website. The platform offers various resources, including blog posts, VoC templates, and a help center, to help you get the most out of the platform.

By leveraging the power of AI, Enterpret enables businesses to transform customer feedback into a strategic asset, driving product innovation, improving customer experience, and achieving sustainable growth. If you are looking for a way to truly understand your customers and take action based on their feedback, Enterpret is worth considering.