Intelswift

Intelswift: AI-Powered Customer Service Automation

What is Intelswift? Intelswift is an agentic AI HelpDesk designed to streamline customer service operations by integrating AI into support workflows. It allows businesses to use AI on their terms, freeing human agents to focus on complex problem-solving while AI handles routine tasks.

How does Intelswift work?

Intelswift works by deploying AI Agents that can handle incoming customer conversations across various channels, including phone, chat, and email. These AI Agents can operate:

• Always: Handling all incoming conversations and escalating complex issues to human agents.
• During Peak Hours: Managing high volumes of inquiries during busy periods.
• After Business Hours: Providing support and assistance outside of standard working hours.

These AI agents can connect to real systems, route conversations intelligently, and even collaborate with human agents.

Key Features and Benefits

• Conversational AI: Unifies service strategy across phone, chat, and email.
• AI Actions: Goes beyond simple replies by connecting to real systems and routing conversations.
• Swift Copilot: Provides real-time suggestions for faster and smarter resolutions.
• AI-Driven Analytics: Tracks performance, agent usage, customer sentiment, and bottlenecks from a single platform.
• Customizable Reports: Allows personalization to highlight key business insights.
• Advanced Custom Reports: Enables deep dives into trends and root cause analysis for data-driven decisions.

Intelswift's AI Agents can perform a variety of tasks, including:

• Banking: Report fraud, block cards, get currency exchange rates, schedule consultations, and open accounts.
• Logistics: Track shipments, provide delivery updates, and handle address changes.
• SaaS: Troubleshoot technical issues, manage subscriptions, and answer billing questions.
• E-Commerce: Process returns, handle order inquiries, and provide product information.

Why is Intelswift important?

Intelswift empowers customer-centric teams to achieve real outcomes:

• 40% Faster Resolution: Accelerates the time it takes to resolve customer issues.
• 60% Fewer Escalations: Reduces the need to escalate issues to higher-level support.
• 3x Personalized Interactions: Enhances customer engagement with tailored responses.

Who is Intelswift for?

Intelswift is designed for businesses of all sizes looking to enhance their customer service operations, including:

• Customer Support Managers: Looking to improve team efficiency and customer satisfaction.
• Heads of Customer Support: Aiming to implement faster, more effective support solutions.

How to use Intelswift?

Businesses can implement Intelswift with a straightforward, all-inclusive subscription model that includes:

• Helpdesk
• Voice integration
• AI Agents
• Analytics
• Integrations

Intelswift can easily integrate into existing customer service workflows, enhancing capabilities without requiring extensive overhauls. Ready-to-go AI agents are available for specific industries, and custom agents can be built using 140+ integrations and top LLMs.

Customer testimonials:

• Roman, Customer Support Manager (Utilities): “Intelswift transformed our support! Customers get instant answers, and our team finally focuses on real issues—not repeated questions.”
• Daria, Head of Customer Support (Fintech): “Thanks to Intelswift, our support is faster and sharper! Customers solve easy issues solo, and we’re free to tackle what really matters.”

How does Intelswift improve customer satisfaction?

Intelswift enhances customer satisfaction by providing quick, accurate, and personalized support. By automating routine tasks and providing real-time assistance to agents, Intelswift ensures that customers receive prompt and effective solutions to their inquiries. The AI-driven analytics also help businesses identify areas for improvement and optimize their support strategies.

Ready to be the next success story?

Businesses can start with a free trial or book a demo to explore the full potential of Intelswift.