Jam

Jam: One-Click Bug Reporting for Devs with AI Debugger

What is Jam?

Jam is a browser extension designed to simplify and accelerate the bug reporting process for developers and QA teams. It allows anyone on a team to report bugs with a single click, capturing all necessary information for debugging automatically. With over 200,000 users, Jam is trusted by numerous teams to streamline their bug reproduction and resolution workflows.

How does Jam work?

Jam works by automatically capturing crucial information needed for debugging, eliminating the need for manual data gathering. Here's how it works:

• Automatic Data Capture: Jam captures device information, browser details, console logs, network logs, and reproduction steps automatically. It also supports backend tracing.
• Instant Replay Magic: The tool captures what just happened, ensuring no critical moment is missed. This instant replay feature has saved QA teams countless hours reproducing issues.
• Markup and Share: Users can annotate, blur, edit, and share bug reports easily, making communication clearer and more efficient.
• AI Debugger: Jam also includes an AI Debugger that analyzes captured data to provide insights and potential solutions.

Key Features and Benefits

• Simplified Bug Reporting: Reduce the complexity of bug reporting to a single click.
• Automatic Repro Steps: Never write repro steps manually again; Jam captures them automatically.
• Comprehensive Debugging Data: Access all the information engineers need, including console logs, network logs, and backend tracing.
• Integration with Popular Tools: Works seamlessly with tools like Notion, GitHub, GitLab, Jira, Linear, Slack, ClickUp, Asana, Sentry, Azure, Figma, and Fullstory.
• Time Saving: Save between 15 and 60 minutes per ticket, adding up to significant engineering time savings per week.
• Improved Communication: Streamline bug reproduction and eliminate miscommunication between QA and development teams.
• AI Debugging Assistance: Leverage the power of AI to identify and resolve bugs faster.

Why is Jam important?

Jam addresses the common pain points in bug reporting, where manual data gathering and miscommunication can significantly slow down development cycles. By automating data capture and providing clear, comprehensive bug reports, Jam helps teams:

• Reduce Time to Resolution: Quicker bug reporting means faster resolution times.
• Improve Collaboration: Clear, well-documented bug reports enhance collaboration between team members.
• Increase Productivity: Free up developers' time by automating tedious data gathering tasks.
• Enhance Product Quality: More efficient bug reporting leads to higher-quality products.

Where can I use Jam?

Jam can be used by:

• QA Teams: To streamline testing and bug reproduction processes.
• Development Teams: To receive clear and comprehensive bug reports.
• Product Managers: To gain better visibility into product quality.
• Customer Support Teams: To efficiently report and resolve customer-reported issues.

How to use Jam?

Using Jam is straightforward:

1. Install the Browser Extension: Download and install the Jam browser extension.
2. Report Bugs with One Click: When you encounter a bug, simply click the Jam extension icon to capture all necessary data.
3. Annotate and Share: Add annotations, blur sensitive information, and share the bug report with your team.
4. Integrate with Your Tools: Connect Jam with your existing project management and communication tools for a seamless workflow.

Best way to improve bug reporting?

The best way to improve bug reporting is to adopt tools that automate data capture, streamline communication, and provide comprehensive information to developers. Jam excels in all these areas, making it an invaluable asset for any team looking to enhance their bug reporting process. Here are a few additional tips:

• Provide Clear and Concise Descriptions: Supplement automated data with clear descriptions of the issue and expected results.
• Encourage Collaboration: Foster a culture of open communication between QA, development, and product teams.
• Regularly Review and Improve Processes: Continuously evaluate and refine your bug reporting processes to identify areas for improvement.

User Reviews & Testimonials

Jam has received positive feedback from users across various roles. Here are a few testimonials:

• Michal Jarcsewski, Quality Assurance Lead Engineer: "Jam streamlined bug reproduction and eliminated miscommunication with our developers."
• Nitzan Goldenberg, Senior QA Engineer: "Jam made it much easier for the QA and development teams to work thanks to automatic browser logs and integrations with Sentry and Jira."
• Trip Jagolta, Senior Product Manager: "Jam's a game changer. Anyone on our team can record a bug and collect error messages without any technical sense at all."
• Matthew Haber, CEO: "With Jam we save between 15 and 60 minutes per ticket. We're dealing with several dozen tickets a week. That’s several hours of engineering time per week, that adds up quite a bit."

Conclusion

Jam simplifies bug reporting by automating data capture and integrating with popular tools, saving time and improving communication for development teams. It's designed to make bug reporting fast, accurate, and efficient, ensuring developers have all the information they need to resolve issues quickly.