Patched

Patched: Automate Enterprise IT & Ops with AI-Powered Workflows

What is Patched? Patched is an open-source workflow automation platform designed to help development teams streamline their IT and operations processes. It enables teams to automate tasks such as incident resolution, knowledge base updates, and the execution of runbooks, all without requiring changes to existing tools.

How does Patched work? Patched works by creating agentic workflows that monitor for trigger events such as emails, chat messages, alerts, or requests. It then uses these triggers to initiate a series of automated steps, including decision-making and action execution. The platform integrates seamlessly with popular service desks and dashboards, allowing for zero migration effort.

Core Features and Benefits:

• Reduced MTTR (Mean Time To Resolution): Automate incident triage, deduplication, resolution, and summarization.
• Increased FCR (First Call Resolution): Draft replies, propose fixes, and escalate incidents with context.
• Privacy and Governance: Ensure every action is explainable and auditable with approvals, logs, RBAC, SSO, PII controls, redaction, and data residency. Patched is SOC 2 Compliant.
• Seamless Integrations: Integrates with services like Slack, Zendesk, Jira, Hugging Face, ServiceNow, and more.
• Flexible Deployment: Run self-hosted or managed, keeping keys and data in your cloud for maximum control.

How to use Patched?

1. Trigger: Patched monitors for trigger events like email, chat, alerts, or requests.
2. Decide: The platform uses these triggers to initiate automated decision-making.
3. Act: Patched executes the necessary actions to resolve the issue or fulfill the request.

Why is Patched important? Patched is important because it allows development teams to:

• Patch Faster Without Trade-offs: Reduce MTTR and increase FCR without sacrificing security or governance.
• Automate with Privacy First: Ensure privacy and governance with explainable and auditable actions.
• Integrate Seamlessly: Integrate into existing desks and dashboards without requiring migration.

Who is Patched for? Patched is designed for:

• Development Teams: Looking to automate IT and operations processes.
• IT Professionals: Aiming to reduce MTTR and increase FCR.
• Organizations: Seeking to improve incident resolution and knowledge management.

Pricing:

Patched offers two pricing plans:

• Pro: Starting at $0.59 per resolution workflow, with unlimited runbooks and users. It includes service desk integration, chat, email, and webhook triggers, and is powered by GPT-4o, Claude 4 Sonnet, and Gemini Flash 2.5.
• Enterprise: Tailored pricing with all features in Pro, plus self-hosting, custom SLAs, and dedicated support channels.

What problems does Patched solve?

• Reduces the time it takes to resolve incidents.
• Improves the first call resolution rate.
• Automates repetitive tasks, freeing up IT professionals to focus on more strategic initiatives.
• Ensures privacy and governance in automated workflows.

Best way to automate your IT and operations workflows? Patched provides a powerful and flexible platform for automating IT and operations workflows. By integrating with existing tools and providing a privacy-first approach, Patched allows teams to streamline processes, reduce MTTR, and increase FCR without sacrificing security or governance.

Is Patched the right choice for your team? If you are looking for an open-source, AI-powered solution to automate your IT and operations workflows, Patched is definitely worth considering.