Question Base

Question Base: The AI Answer Agent for Slack

What is Question Base? Question Base is an AI-powered answer agent designed to integrate seamlessly with Slack, transforming it into a robust and reliable knowledge system. It provides instant, verified answers to employee questions directly within Slack, drawing from existing documentation, wikis, and past chats.

How does Question Base work? It works by training an AI agent on your company's existing documentation, wikis, and past chats. This allows the agent to quickly and accurately answer repetitive questions, freeing up experts' time and ensuring consistent answers.

Key Features and Benefits:

• Slack Native Workflow: Integrates directly into Slack, providing a seamless user experience.
• AI-Powered Accuracy: Delivers precise answers by searching across verified answer banks, documents, and integrated sources.
• Time-Saving Automation: Automates responses to repetitive questions, saving experts hours each week.
• Improved Knowledge Management: Captures, refines, and optimizes answers, turning daily Q&A into a self-improving knowledge base.
• Enhanced Productivity: Reduces time spent searching for information and eliminates duplicated effort.

Core Functionality:

• Customizable AI Agent: Tailor the tone of voice, behavior workflows, answer style, and sources per channel. Deploy in public and private channels, and enable direct messaging.
• Automated Replies: Answers are sourced from a verified answer bank, documents, and integrated services, with precise quotations and source annotations.
• Knowledge Management: Offers performance improvement analytics, case tracking of unanswered questions, and AI-driven learning of new answers from chat.

Why Choose Question Base?

• Reduces Repetitive Questions: Significantly decreases the volume of repeated inquiries in Slack channels.
• Controls Answer Precision: Empowers knowledge managers to maintain accuracy and consistency in responses.
• Integrates with Existing Stack: Works seamlessly with popular documentation and knowledge management tools.

Who is Question Base for?

Question Base is ideal for:

• Operations Leaders: Aiming to reduce repetitive questions and streamline internal processes.
• Knowledge Managers: Seeking to control the precision and quality of answers provided to employees.
• IT Professionals: Looking for a Slack-native solution that integrates easily with their existing technology infrastructure.

Integrations:

Question Base integrates with a variety of popular tools, including:

• Google Drive
• Confluence
• Zendesk
• Intercom
• Notion
• Salesforce
• Dropbox
• Freshdesk
• Hubspot
• OneDrive
• Jira
• SharePoint

Pricing:

Question Base offers a straightforward pricing model at $8 per user per month, providing AI-generated and human-verified content based on FAQs from Slack channels, help centers, and documentation across various enterprise solutions. An alternative option is Slack AI at $18 per user / month which offers AI summaries across channel threads and Huddles.

Testimonials:

Here's what people are saying about Question Base:

• Linn Stokke, Online Events & Marketing Specialist at Ticketbutler: "Since we started using QB we haven’t used our Google support docs."
• Dan Petsy, COO at Petsy: "We tell people you have changed our business."
• Monica Limanto, CEO at Petsy: "Question Base has exceeded our expectations - it's easy to use, intuitive and a massive time saver."

Use Cases:

• Automate Internal Questions
• Slack AI Alternative
• Internal Communications & Compliance
• Scaling Knowledge Management in Slack for 100+ Employee Teams

Conclusion:

Question Base revolutionizes internal knowledge sharing within organizations by leveraging AI to automate question answering, streamline information access, and boost overall productivity. It is designed for companies seeking to enhance their Slack environment with a smart, efficient, and reliable knowledge management solution. By integrating seamlessly with existing tools and offering customizable features, Question Base empowers teams to focus on what matters most: innovation and growth.