Risotto

Risotto: Your AI-Powered IT Co-Pilot in Slack

What is Risotto?

Risotto is an AI-powered IT automation tool designed to streamline IT support within Slack. It acts as an intelligent co-pilot, automating ticket management, answering common questions, and handling software requests, ultimately saving time, money, and improving overall security.

How does Risotto work?

Risotto leverages AI to understand employee requests, resolve issues, and automate workflows. It integrates seamlessly with Slack, providing a unified support funnel for various departments, including IT, HR, Engineering, and Security.

Key Features and Benefits:

• Ticket Automation: Deflects up to 60% of tier 1 tickets by learning from your knowledge base and chat interactions.
• 24/7 Support: Provides continuous service to ensure users always get the help they need.
• Advanced IAM: Automates access approvals, time-based access, and user access reviews for improved security and compliance.
• Unified Help Desk: Creates a single support funnel in Slack, streamlining the support experience across all departments.

Why is Risotto important?

In today's fast-paced work environment, efficient IT support is crucial for maintaining productivity and security. Risotto helps organizations:

• Reduce costs by automating repetitive tasks.
• Improve employee satisfaction with quick and efficient support.
• Strengthen security with automated access management.
• Scale their help desk seamlessly.

Where can I use Risotto?

Risotto is specifically designed for organizations that use Slack for internal communication and collaboration. It can be used by:

• IT departments to automate support tasks.
• HR departments to manage employee onboarding and offboarding.
• Engineering teams to streamline software provisioning.
• Security teams to enforce access policies.

Best way to implement Risotto?

1. Schedule a Demo: Contact Risotto to schedule a personalized demo.
2. Integrate with Slack: Connect Risotto to your Slack workspace.
3. Customize Settings: Configure Risotto to align with your organization's specific needs and policies.
4. Train the AI: Allow Risotto to learn from your knowledge base and chat interactions.

Customer Success Story:

Charlie Verrey, IT Manager at Retool, shares that Risotto has helped them reduce their SLA for solving support issues from 2 days to under 1 day.

FAQ:

• How does Risotto improve security? Risotto ensures secure software access through a rules-based engine that defines approval chains, time limits, and profile requirements.
• What tools does Risotto integrate with? Risotto integrates with various tools, which will be based on customized settings and configurations when you implement it.