Sensay

Sensay: An AI-Powered Solution for Knowledge Transfer During Offboarding

What is Sensay? Sensay is an innovative platform designed to capture, transfer, and retain your team's critical knowledge when employees leave the company. It addresses the pervasive problem of 'brain drain' by systematically capturing and institutionalizing the knowledge that departing employees possess.

The Problem of Knowledge Loss

Every time an employee departs, they take with them a wealth of undocumented knowledge. This can lead to significant costs for companies, including:

• Financial Loss: An estimated $31 billion annual cost of knowledge loss.
• Time Waste: Employees spend approximately 650 hours annually searching for information that already exists within the company.
• Hiring Difficulties: It takes an average of 6 months to replace lost expertise.
• Replacement Costs: Replacing a single employee can cost between 30% and 200% of their annual salary.

How Sensay Works

Sensay offers a straightforward solution to mitigate these issues. The platform conducts intelligent, AI-driven interviews to preserve expertise long after an employee has left. Key features include:

• AI Interviewer (Sophia): Sophia captures role nuances and tacit knowledge through voice interviews.
• Slack and Teams Integrations: Your team can easily access captured knowledge through integrations with popular communication platforms.
• Custom Document Generation: Generate custom documents on demand using the captured knowledge.

Key Features of Sensay

• Knowledge Retention: Achieve a 95% knowledge retention rate.
• Faster Onboarding: Accelerate onboarding for new hires by 40%.
• Quick Setup: Get set up and conduct your first interview in just 2 days.
• Return on Investment (ROI): Experience a 3x ROI in reduced training and knowledge-search time.

Privacy and Security

Sensay is built with privacy at its core, employing:

• AES-256 encryption at rest.
• TLS encryption in transit.
• Strict role-based access controls.

Benefits of Using Sensay

• Systematic Knowledge Capture: Sensay provides tools to conduct intelligent, AI-driven interviews that preserve expertise.
• Improved Onboarding: New hires can quickly get up to speed with interactive Q&A sessions based on the predecessor's knowledge.
• Enhanced Knowledge Access: Instant answers are available through an AI chatbot, making knowledge readily accessible.
• Long-Term Value: Knowledge compounds over time as more employees contribute their expertise.

Why Choose Sensay?

Who is Sensay For?

Sensay is ideal for organizations of any size that want to:

• Keep critical knowledge inside the company.
• Stop losing expertise when employees leave.
• Turn offboarding into an opportunity for growth.
• Improve the onboarding process for new hires.

How to Use Sensay

1. Set up your organization: Complete the quick guided setup in minutes.
2. Invite leavers: Tell Sensay who's leaving, and the platform will schedule their interview.
3. Interviews: Sophia, the AI interviewer, captures role nuances and tacit knowledge.
4. Access knowledge: Your team can query this knowledge anytime through Slack and Teams integrations, or generate custom documents on demand.

What is the Best Way to Manage Knowledge Transfer?

To effectively manage knowledge transfer, consider the following:

• Start Early: Begin the knowledge transfer process as soon as an employee announces their departure.
• Use Multiple Methods: Combine AI interviews with documentation and mentoring sessions for comprehensive knowledge capture.
• Make it Accessible: Ensure the captured knowledge is easily accessible to all relevant team members.
• Regularly Update: Keep the knowledge base updated with new information and insights.

By adopting Sensay, companies can ensure they don't lose invaluable expertise and can leverage their collective knowledge for continuous improvement and growth. The platform transforms offboarding from a loss event into an opportunity for institutional knowledge enrichment.

In conclusion, Sensay emerges as a vital tool in today's dynamic business environment, providing a means to preserve and leverage the collective wisdom of your workforce. By using AI to capture and organize critical knowledge, Sensay ensures that departing employees leave behind a legacy of expertise, enriching the organization's knowledge base and facilitating smoother transitions for new hires.