Stylo
Overview of Stylo
What is Stylo?
Stylo is a #1 Zendesk AI Assistant designed to revolutionize your customer support. As a Zendesk AI assistant inside every Zendesk ticket, Stylo understands the customer's problem, finds the perfect solution, and even drafts a reply for your agents to paste directly into the ticket.
Key Features of Stylo:
- Draft Responses: Stylo crafts responses that align perfectly with your brand voice, ensuring consistency and professionalism in every interaction.
- Integration: Integrate with platforms like Shopify to provide comprehensive and context-rich responses, enhancing the overall customer experience.
- Translate, Score, and Summarize Calls: Utilize Stylo Voice and Score apps to efficiently manage Zendesk tickets, ensuring effective actions are taken.
- Knowledgebase: Use Scribe to build an A+ knowledgebase and Scorecard, ensuring your Help Center is AI-ready.
How to use Stylo?
- Add to Zendesk: Integrate Stylo directly into your Zendesk workspace.
- Automatic Assistance: Stylo automatically analyzes incoming tickets and drafts appropriate responses.
- Review and Send: Agents can review the suggested response, make any necessary adjustments, and send it to the customer.
Why is Stylo important?
- Saves Time: Quickly generate responses to customer inquiries, significantly reducing response times.
- Consistent Branding: Ensure all customer communications are aligned with your brand voice and standards.
- Enhanced Efficiency: Streamline your support process, enabling agents to handle more tickets effectively.
Customer Reviews
- Nicolas Garcia: "Stylo was a game-changer for our Fulfillment Support! It makes everything easier and help us to express it better than we can, allowing us to focus in the important: our customers."
- Ricardo Cordoba: "Using Stylo everyday makes your work extremely efficient while giving insightful responses and elevating your workflow."
- Fernanda Sanmiguel: "The Stylo Integration with ChatGPT has been a game changer! It has helped streamline our process, reduce SLA time responses, and give more sentiment to our replies to improve the customer experience."
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