Sweepr

Sweepr: Transform Your Digital Customer Care with AI

Sweepr is an AI-powered Platform as a Service (PaaS) designed to help Communication Service Providers (CSPs) deliver exceptional digital customer care experiences. By unifying the creation, deployment, and optimization of customer journeys into a single platform, Sweepr helps CSPs drive customer satisfaction and significantly reduce costs.

The Challenges CSPs Face

CSPs often grapple with several critical challenges:

• Channel Fragmentation: Disconnected customer experiences due to multiple touchpoints across physical and digital channels.
• Siloed Operations: Inconsistent service delivery caused by separate teams managing different channels.
• Limited Visibility: Lack of a unified view of customer journey completion and satisfaction across channels.
• Rising Costs: Repeat contacts and unnecessary truck rolls resulting from unresolved issues.

Sweepr's Solution: AI-Powered Customer Journeys

Sweepr addresses these challenges by empowering digital, customer care, and operations teams to regain control over their digital journey strategy. Its platform provides:

• Unified Journey Orchestration: Create and manage all customer care journeys from a single platform, deploy consistently across all channels, and optimize in real-time based on performance data.
• Intelligent Personalization: Leverage personalized and contextual insights to tailor experiences to each customer's unique circumstances.

Sweepr is a cloud-based PaaS that uses AI to build all your customer journeys in a no-code environment. It allows you to build, deploy, analyze, and improve all digital care channels in one central location.

Key Features and Benefits of Sweepr:

• No-code journey builder: Enables rapid deployment of customer care journeys without requiring extensive coding knowledge.
• AI-powered personalization engine: Delivers tailored experiences to improve customer satisfaction and engagement.
• Deep Telecommunications industry expertise: Built on a foundation of transformational technologies, Sweepr understands the unique needs of CSPs.
• Omnichannel orchestration: Ensures consistent experiences across all digital and physical channels.
• Real-time analytics and optimization: Provides data-driven insights to continuously improve customer journeys.

How Does Sweepr Work?

Sweepr leverages AI, specifically its "AIntelligence" engine, to understand customer context and personalize interactions. This allows CSPs to:

• Proactively identify and resolve customer issues.
• Guide customers through complex processes.
• Offer relevant products and services.
• Reduce the need for human intervention.

Measurable Business Impact

By implementing Sweepr, CSPs can expect to see:

• Increased customer satisfaction.
• Reduced operational costs.
• Improved first contact resolution rates.
• Enhanced revenue generation.

Getting Started with Sweepr

Sweepr offers a phased approach to implementation:

1. Discovery: Understand your current customer care processes and identify areas for improvement.
2. Proof of Concept: Get up and running with a pilot in 90 days to demonstrate immediate value.
3. Full Implementation: Deploy Sweepr across your entire organization within 90 days.

What is Sweepr?

Sweepr is an AI-powered platform designed to optimize digital customer care for communication service providers.

How does Sweepr work?

Sweepr uses AI and a no-code journey builder to allow CSPs to build, deploy, analyze, and improve digital care channels.

Why is Sweepr important?

Sweepr addresses the challenges of channel fragmentation, siloed operations, and rising costs that CSPs face, improving customer satisfaction and reducing expenses.

Where can I use Sweepr?

Sweepr can be used to manage customer care journeys across all digital and physical channels.

How to transform your digital customer care with Sweepr?

Start with a discovery phase, followed by a proof of concept, and then a full implementation to see immediate value and improvements in your customer care processes.

Sweepr is a valuable tool for CSPs looking to improve their digital customer care experiences, reduce costs, and increase customer satisfaction. Its AI-powered platform and no-code journey builder make it easy to create, deploy, and optimize customer journeys across all channels.