UNLESS

UNLESS: AI-Powered Customer Success Platform for Regulated Industries

What is UNLESS? UNLESS is an AI-powered knowledge assistant designed to automate customer and team support in complex and regulated sectors like financial services and healthcare.

How does UNLESS help?

• 24/7 Multilingual Support: Conversational AI and semantic search provide instant support in any language.
• Task Automation: Agentic AI automates tasks when it matters most, streamlining workflows.
• Automatic Content Updates: Articles are automatically rewritten and updated in multiple languages.
• Increased Team Efficiency: An AI co-pilot answers most questions, freeing up support staff.

Key Features:

• Unified Knowledge Base: Integrates with 50+ connectors to master corporate knowledge.
• Rapid Issue Resolution: AI Assistance helps users find answers quickly and efficiently.
• Semantic AI Search: Instantly find answers across all knowledge resources and systems.
• Compliant Platform: Enterprise-grade privacy and security tailored for Europe's regulated sectors, adhering to GDPR and the EU AI Act.

Why is UNLESS important?

In complex sectors, customers often face challenges such as:

• High bounce rates
• Low retention rates
• Insufficient self-help resources
• Overwhelmed support teams

UNLESS addresses these issues by providing a seamless AI-driven support experience, reducing operational costs, and boosting customer satisfaction.

Where can I use UNLESS?

UNLESS can be used in various scenarios:

• Self-Service Support: Resolve user inquiries on your website 24/7.
• Client Portals: Offer advanced handholding and support within client portals.
• Internal Team Assistance: Reduce case resolution time with AI-powered automation for support teams.

Best way to implement UNLESS?

1. Integrate Knowledge Sources: Connect UNLESS to your existing knowledge base using the available connectors.
2. Customize AI Assistant: Tailor the AI assistant to your specific business needs and compliance requirements.
3. Monitor and Optimize: Continuously monitor the AI's performance and optimize its responses based on user feedback and data analysis.

Customer Success Story:

Visma, a leading provider of business software, uses UNLESS to enhance customer support and ensure compliance with legal standards. According to Janne Katajamäki, Head of Integration, Automation & AI at Visma, UNLESS has made a significant positive impact on their customer support operations.