Sendbird AI
Overview of Sendbird AI
What is Sendbird AI?
Sendbird AI is an enterprise-grade AI agent platform designed to revolutionize customer service. It offers omnichannel support, allowing businesses to provide instant, accurate, and consistent support across multiple channels like mobile, web, social media, SMS, and email. The platform adapts to your needs, providing a unified control center to build, test, and evaluate your AI workforce.
Key Features:
- Omnichannel Support: Provide AI customer support on any channel your customers use.
- Continuous AI: Support customers 24/7 with AI agents that never tire or quit.
- Proactive Engagement: Initiate autonomous support and sales conversations.
- Unified Control: Manage your AI workforce from one intuitive hub.
How to use Sendbird AI?
- Integrate: Integrate Sendbird AI with your existing support software.
- Build: Use the AI agent builder to create and customize your AI agents.
- Deploy: Deploy your AI agents across all your customer communication channels.
- Monitor: Use the control center to monitor performance and make improvements.
Why is Sendbird AI important?
Sendbird AI helps businesses:
- Scale to meet any demand without increasing human agent workload.
- Improve resolution rates and reduce response times.
- Reduce costs by automating routine customer inquiries.
- Enhance customer satisfaction with 24/7 instant support.
Customer Success Stories
- Hostelworld: Reduced development time by six to nine months.
- Hinge: Improved traffic and growth with feature-rich chat service.
- Redfin: Benefited from a responsive and adaptable onboarding package.
- Porter: Boosted engagement, improved conversions, and reduced SMS costs.
- Paytm: Saved significant resources and effort by outsourcing real-time messaging complexities to Sendbird.
Security and Compliance
Sendbird AI is built with enterprise-grade security and compliance in mind, including GDPR, CCPA, and HIPAA. It uses encryption, data masking, and region-specific storage to protect sensitive data.
Pricing and Support
Sendbird offers flexible, consumption-based pricing tailored to your business size. They provide white-glove support, SLA-backed support, and access to AI experts.
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