Unwrap
Overview of Unwrap
Unwrap: AI-Powered Customer Intelligence Platform
What is Unwrap? Unwrap is a customer intelligence platform that uses AI to proactively uncover the insights that matter most to your customers. It helps businesses understand customer feedback at scale, prioritize product development, and enhance user experience. Unlike traditional dashboards, Unwrap delivers actionable answers even before you know to ask the question.
How does Unwrap work?
Unwrap transforms unstructured customer data into structured decisions in three steps:
- Connect: Seamlessly integrate feedback from thousands of sources.
- Analyze: Let Unwrap's AI proactively deliver key insights from the data.
- Act: Use the data to inform roadmaps, prioritize tasks, and make smarter decisions.
Key Features of Unwrap
- Auto Tagger: Automatically categorize customer feedback to explore, organize, and prioritize without clutter.
- Dashboards: Create and share intuitive dashboards customized by team to democratize data access.
- Assistant: Ask questions and receive answers from your customer feedback using natural language queries.
- Alerts: Stay ahead of the curve by receiving automatic notifications when new insights emerge.
- Responder: Keep the conversation going with faster replies to build trust and keep customers informed.
Why Choose Unwrap?
- Proactive Insights: Unwrap surfaces customer feedback trends automatically, even those you didn’t anticipate.
- Trustworthy AI: Delivers transparent and accurate insights that can be shared across the entire organization.
- Personalized Support: Provides expert guidance tailored to your business at every step.
Who is Unwrap for?
Unwrap empowers various roles within an organization:
- Customer Experience Teams: Catch issues early, turn feedback into action, and keep customers happy.
- Product Teams: Identify what matters most, prioritize with clarity, and build what customers need.
- Executives: Stay informed about customer feedback and ensure issues are being addressed promptly.
Benefits of Using Unwrap
- Improved Customer Understanding: Gain deeper insights into your customers' needs and pain points.
- Enhanced Product Development: Prioritize features and improvements based on customer feedback.
- Increased Customer Satisfaction: Proactively address customer issues and keep them happy.
- Data-Driven Decision Making: Make informed decisions based on reliable customer data.
- Increased Team Productivity: Automate feedback analysis and free up time for other tasks.
Security and Compliance
Unwrap is built for the largest companies that demand accuracy and security. It is SOC 2 Type II and GDPR compliant, ensuring enterprise-grade data protection. SSO, activity monitoring, and automatic PII redaction are implemented for maximum privacy. Additionally, Unwrap provides complete control over how your data is used across the stack.
Customer Success Stories
Numerous customer-centric teams have found success with Unwrap's insights. For example, Lululemon's VP of Guest Support states, "Unwrap has enabled us to allocate resources based on what’s most important and ultimately gain a deeper understanding of our guests’ needs."
Pricing
Unwrap offers various pricing plans to suit different business needs. Contact Unwrap for detailed pricing information.
FAQs
- How much does Unwrap cost? Contact Unwrap for pricing details.
- How can I trust Unwrap with my data? Unwrap is SOC 2 Type II and GDPR compliant.
- What tools does Unwrap integrate with? Unwrap integrates with thousands of sources.
- What is the setup process for Unwrap? Unwrap offers a seamless integration process.
- What kind of feedback can Unwrap analyze? Unwrap analyzes all types of customer feedback.
- How is Unwrap different from other platforms? Unwrap proactively delivers insights instead of relying on manual tagging and analysis.
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