Canny Autopilot

Canny Autopilot: AI-Powered Feedback Management Tools

What is Canny Autopilot?

Canny Autopilot is an AI-powered tool designed to automate feedback collection, management, and analysis. It helps teams save time, capture all customer feedback, and uncover valuable insights effortlessly.

How does Canny Autopilot work?

Canny Autopilot automates manual tasks in feedback management, allowing product teams to focus on building their product. Key features include:

• Automated Feedback Collection: Integrates with tools like Intercom, Help Scout, Zendesk, and Gong to automatically discover and collect feedback from various sources.
• Feedback Organization: Keeps feedback boards tidy by automatically detecting and merging duplicate entries. It helps instantly identify the most requested features.
• Smart Replies: Automatically responds to feedback with follow-up questions to uncover deeper details and pain points, making users feel heard.
• Comment Summaries: Quickly summarizes lengthy comment threads to highlight key points, helping teams understand user needs efficiently.

Key Features and Benefits:

• Saves Time: Automates manual tasks associated with feedback management.
• Centralizes Feedback: Collects and consolidates feedback from all sources.
• Enhances Insights: Uncovers valuable customer insights for better product decisions.
• Prioritizes Requests: Identifies the most requested and important features.
• Improves Communication: Helps close the feedback loop by sharing updates and building roadmaps.

How teams use Canny Autopilot?

Teams across various industries use Canny Autopilot to improve their feedback management process. Here are a few examples:

• Increased Feature Requests Logged: One user reported an 80% increase in feature requests logged since introducing Autopilot.
• Improved Feedback Collection: Another user mentioned a 10x increase in feedback collection and the removal of many duplicate posts.
• Actionable Insights: Teams are seeing hundreds of support tickets turned into actionable insights with high accuracy.

Frequently Asked Questions

• Do I have to use all of Autopilot's features? Canny Autopilot is modular, allowing you to use only the features that best suit your needs.
• Can I review what Autopilot does? Yes, you have full control and can review Autopilot's actions.
• How much does it cost? Check Canny's pricing page for detailed information.
• Is my data secure? Canny prioritizes data security. See their security documentation for more details.

How to get started with Canny Autopilot?

1. Request a demo: Contact the Canny team for a personalized demo.
2. Get started for free: Sign up for a free trial without requiring a credit card.

Canny Autopilot is designed to listen to your customers and action their feedback effectively. By automating feedback discovery, analysis, and prioritization, it helps teams build better products that meet user needs.