Survicate

Survicate: Turn Customer Feedback into Actionable Insights

What is Survicate?

Survicate is a comprehensive customer feedback platform designed to help businesses collect, analyze, and act on customer feedback across various channels. It enables companies to understand their customers better, identify key trends, and make data-driven decisions to improve their products, services, and overall customer experience.

How does Survicate work?

Survicate's platform works in three primary steps:

1. Collect Feedback: Gather feedback from customers through multi-channel surveys integrated into emails, websites, and apps. Survicate allows you to proactively source feedback at every touchpoint of the customer journey.
2. Analyze Feedback: Automatically analyze raw feedback, break down survey results, and build customer dashboards to track insights. This helps in turning feedback noise into valuable knowledge.
3. Act on Feedback: Integrate Survicate with various tools to ensure the right actions are taken and key people are informed. This helps in creating automated workflows that make a real impact on your business.

Key Features and Benefits

• Multi-Channel Surveys: Collect feedback through various channels, including email, website, and in-app surveys.
• Automatic Enrichment: Add CRM and product data to survey responses to segment users and prioritize improvements.
• Auto-Generated Topics: Automatically sort feedback into topics like user experience and technical issues to discover key themes.
• Precise Targeting: Create segments and custom surveys to ask the right questions to the right people for high-quality responses.
• AI-Powered Research Chatbot: Use AI to instantly summarize feedback from all sources, making data-driven decisions faster.
• Feedback Analytics: Analyze feedback, break down survey results, and build customer dashboards to track insights and make smarter, faster decisions.
• Automated Flows: Keep things moving by syncing with all your tools, ensuring the right actions are taken and key people are informed.

Use Cases

• CX Teams: Track satisfaction, analyze loyalty trends, and evaluate the customer journey to identify pain points and areas to improve.
• Marketing Teams: Personalize content, boost conversions, and conduct market research to optimize marketing strategy.
• Product Teams: Collect contextual product feedback to guide the roadmap, and gather user feedback to optimize the UX.

Integrations

Survicate integrates with a wide range of tools, including:

• ActiveCampaign
• Amplitude
• Google Analytics
• HubSpot
• Intercom
• Klaviyo
• Mailchimp
• Salesforce
• Slack
• Zendesk
• Zapier

This extensive integration ecosystem allows businesses to seamlessly incorporate customer feedback into their existing workflows.

Why is Survicate important?

Survicate is important because it:

• Centralizes Feedback: It brings together feedback from multiple sources into one platform, eliminating silos and providing a 360-degree view of customer insights.
• Automates Analysis: It automates the process of analyzing feedback, saving time and effort while ensuring that no valuable insights are missed.
• Enables Action: It facilitates taking action on feedback by integrating with other tools and providing automated workflows.
• Enhances Decision-Making: It empowers businesses to make data-driven decisions based on real customer feedback.

How to use Survicate?

1. Sign up for a free account: Get started with Survicate by signing up for a free account.
2. Create surveys: Design surveys tailored to your specific needs and target audience.
3. Distribute surveys: Send surveys through various channels, such as email, website, and in-app.
4. Analyze feedback: Use Survicate's analytics tools to analyze the feedback you receive.
5. Take action: Integrate Survicate with your other tools to take action on the feedback and improve your business.

Survicate Pricing

Visit the Survicate website for detailed pricing information.

Security and Reliability

Survicate prioritizes data security with:

• PII Protection: Collect only necessary PII and secure everything.
• Safe AI: Insights are backed by real customer feedback, and data is not used to train AI models.
• Protected Data Storage: All data is stored in secure environments and shared through encrypted integrations.

Survicate offers a reliable and secure platform for managing customer feedback.

Conclusion

Survicate is a powerful customer feedback platform that enables businesses to collect, analyze, and act on customer feedback. With its multi-channel surveys, AI-powered analysis, and extensive integration ecosystem, Survicate helps companies understand their customers better, improve their products and services, and make data-driven decisions. By providing a centralized platform for gathering and analyzing feedback, Survicate empowers businesses to turn customer feedback into actionable insights, ultimately driving business growth and success. What is Survicate? It's your key to unlocking customer understanding and improving your business.