InteliConvo® Speech Analytics Platform

InteliConvo® Speech Analytics Platform: Revolutionizing Customer Interaction Analysis

What is InteliConvo®?

InteliConvo® is a state-of-the-art AI-powered speech analytics and automation platform designed to process and analyze 100% of recorded customer conversations. This analysis provides businesses with unprecedented insights into customer buying patterns, intents, sentiments, willingness to pay, product feedback, and brand image.

How does InteliConvo® work?

The platform leverages advanced AI models to:

• Transcribe audio calls: Accurately transcribe calls in multiple languages, including Hindi, English, and 46 other international languages.
• Identify hot leads: Sniff out potential leads based on customer buying intents and voice attributes.
• Predict debt defaults: Use voice tone, sentiments, and other key attributes to accurately identify potential debt defaulters.
• Monitor compliance: Detect the use of unlawful words, negative sentiments, and high tone used by the team or the customer.
• Analyze sentiments: Provide insights about customer sentiments, and product & service feedback which can be used to improve brand image

Key Features of InteliConvo®

• Multilingual Support: Processes audio calls in Hindi, English, and 46 other international languages with high transcription accuracy.
• Flexible Deployment: Can be deployed on-premise or on the cloud, and it is cloud agnostic.
• Hot Lead Identifier: Uses AI to identify hot leads based on buying intents and voice attributes.
• Debt Default Predictor: Employs advanced AI models to predict potential debt defaulters using voice tone and sentiments.
• Brand Builder: Offers insights into customer sentiments and feedback to improve brand image.
• Compliance Monitor: Detects unlawful words, negative sentiments, and high tone usage.

Why choose InteliConvo®?

InteliConvo® offers a versatile AI-powered platform that can significantly improve the business performance of crucial functions such as:

• Sales & Marketing: Accelerate sales by identifying and prioritizing hot leads.
• Collections: Improve debt collection rates by predicting potential defaulters.
• Customer Experience: Enhance customer satisfaction by understanding their sentiments and feedback.
• Operational Efficiency: Streamline operations and ensure compliance with automated analysis.

Who is InteliConvo® for?

InteliConvo® is ideal for:

• Banking
• Insurance
• Fintech
• Contact Centers

How to use InteliConvo®?

1. Schedule a Demo: Contact InteliConvo® to schedule a demonstration of the platform's capabilities.
2. Request a Free Pilot: Test the platform with a free pilot program to evaluate its effectiveness for your specific business needs.

Benefits of Using InteliConvo®

• Improved Collections: Increased efficiency in debt collection processes.
• Uplift in Sales: Enhanced lead identification and conversion rates.
• Enhanced Customer Experience: Better understanding of customer needs and sentiments.
• Streamlined Operational Efficiency: Automated analysis for improved decision-making.

Platform Details

• Deployment: On-premise or cloud deployment options are available.
• Pricing: Contact InteliConvo® for detailed pricing information.

Contact Information

• Business Inquiries: Reach out to InteliConvo® for partnership opportunities and general inquiries.

In conclusion, InteliConvo® Speech Analytics Platform empowers businesses to harness the power of AI-driven speech analysis, turning customer conversations into actionable insights for improved performance and growth.