Ivy.ai

Ivy.ai: The Premier AI Engagement Platform for Higher Education, Healthcare, and Government

What is Ivy.ai?

Ivy.ai is a generative AI chatbot platform designed to transform customer experiences across higher education, healthcare, and government sectors. It leverages the power of artificial intelligence to provide real conversations, real AI, and real results. Ivy.ai helps organizations reduce costs, improve customer satisfaction, and free up employees from mundane tasks by answering inquiries via SMS, IVR, email, or voice commands.

Key Features of Ivy.ai

• Generative AI Chatbot (IvyQuantum™): This chatbot is powered by your existing content, ensuring personalized and reliable interactions. It uses a data-driven approach to provide accurate and consistent responses in real-time.
• Multilingual and Omnichannel Support: Ivy.ai supports over 100 languages through Google Translate, allowing your audience to connect with you anytime, anywhere, and in any language. It integrates seamlessly across various channels, including SMS, IVR, email, and voice commands on Alexa.
• Seamless Integrations: IvyQuantum™ integrates with third-party vendors to access personal records, providing relevant and customized responses for each user. This personalization enhances engagement and satisfaction.
• AI Web Crawler: Efficiently crawls and indexes your website content to keep the chatbot up-to-date with the latest information.
• No-Code Flow Builder: Design custom conversation flows without needing any coding knowledge.
• Analytics: Gain insights into chatbot performance and user behavior to optimize and improve interactions.

How does Ivy.ai work?

Ivy.ai works by leveraging your primary sources of information to train its generative AI chatbot. Instead of manually managing the bot, you simply update your existing content, and Ivy.ai takes care of the rest. The platform’s AI Web Crawler ensures that the chatbot always has access to the most current information, providing accurate and consistent responses to user inquiries.

Why Choose Ivy.ai?

• Cost Savings: Ivy.ai can significantly reduce call, email, and chat volume, leading to substantial cost savings. Many customers have reported saving hundreds of thousands of dollars.
• Improved Customer Satisfaction: By providing instant and accurate responses to inquiries, Ivy.ai enhances the user experience and boosts customer satisfaction. Some customers have seen 5-star ratings increase by 300%.
• Increased Employee Satisfaction: By automating routine tasks, Ivy.ai frees up employees to focus on more complex and rewarding work, leading to increased job satisfaction and productivity.
• Enhanced Efficiency: Ivy.ai enables organizations to achieve more with less, unlocking the full potential of AI as a force multiplier.

Who is Ivy.ai for?

Ivy.ai is ideal for:

• Higher Education Institutions: Colleges and universities can use Ivy.ai to answer student questions about admissions, financial aid, campus services, and more.
• Healthcare Providers: Hospitals and clinics can use Ivy.ai to provide patients with information about appointments, medical records, billing, and other common inquiries.
• Government Agencies: Government organizations can use Ivy.ai to assist citizens with questions about services, programs, and regulations.

Customer Success Stories

Many universities, hospitals, and government agencies have achieved significant results with Ivy.ai. For example, one university saved $500K and reduced call volume by 50% after implementing Ivy.ai.

Use Cases

Ivy.ai has a wide range of use cases, including:

• Answering FAQs: Providing instant answers to frequently asked questions.
• Guiding Users: Walking users through complex processes and procedures.
• Scheduling Appointments: Allowing users to schedule appointments and meetings.
• Providing Support: Offering 24/7 support to users in need of assistance.

Ivy.ai is more than just a chatbot – it’s a game changer that transforms customer experiences and helps organizations achieve their goals.