Jurny

What is Jurny?

Jurny represents a groundbreaking approach to hospitality management, serving as the world's first AI operating system designed specifically for short-term rentals, boutique hotels, and vacation properties. Unlike traditional property management systems that rely on manual inputs and fragmented tools, Jurny leverages advanced artificial intelligence to automate daily operations, enhance guest interactions, and drive revenue growth. At its core is NIA (Network of Intelligent Agents), a sophisticated network of specialized AI agents that handle everything from guest communications to data analysis, allowing property owners and managers to focus on scaling their businesses rather than getting bogged down in routine tasks.

Founded with the mission to blend AI automation with the irreplaceable human touch, Jurny empowers hosts and hotel operators to create personalized, unforgettable experiences. Whether you're managing a single Airbnb listing or a portfolio of boutique hotels, this platform unifies over 100 partners and integrations into one intelligent dashboard. By eliminating the need for multiple logins and disjointed apps, Jurny streamlines workflows, reduces operational costs, and boosts efficiency—often without requiring additional staff.

How Does Jurny Work?

Jurny's functionality is powered by NIA, a cutting-edge ecosystem of AI agents tailored for the hospitality industry. These agents learn from your business data in real-time, adapting to your standard operating procedures (SOPs), past interactions, and documentation to deliver context-aware, on-brand responses and actions.

Key AI Agents and Their Roles

• Personalized Knowledge Agent: This agent instantly builds a customized knowledge base from your historical chats, SOPs, and documents. What might take a human team years to refine, NIA accomplishes in seconds. It ensures all communications remain consistent, professional, and aligned with your brand voice, whether responding to guest inquiries or internal queries.

• Co-Pilot (Voice-Activated AI General Manager): Act as your virtual GM, accessible via voice or text commands. Need to block a calendar, reschedule a reservation, or pull a quick performance report? Simply ask, and Co-Pilot executes the task while providing insights into your operations. It's designed for hands-free management, making it ideal for busy hosts on the go.

• Data Scientist Agent: Move beyond basic dashboards with conversational AI analytics. Pose natural language questions like "What's my occupancy rate this month?" or "Which listings perform best on weekends?" and receive instant, actionable insights. This agent uncovers hidden trends and opportunities, helping you make data-driven decisions to optimize pricing and inventory.

• Review Manager Agent: Automate responses to guest reviews across all online travel agencies (OTAs) like Airbnb and Booking.com. Whether positive or negative, it crafts personalized replies that maintain your brand's tone, saving teams up to 60 hours weekly. This not only improves your search rankings but also fosters guest loyalty by addressing feedback promptly.

• Concierge & Upsell Agent: Personalize upsell offers in real-time, such as early check-ins, airport transfers, or local experiences. By analyzing guest preferences and timing, it suggests relevant add-ons through the appropriate channel (e.g., SMS or email), potentially increasing revenue by over 30%. This turns standard stays into premium, revenue-generating opportunities without a full concierge team.

These agents operate within jOS, Jurny's intelligent Property Management System (PMS), which centralizes reservations, communications, and analytics. The platform integrates seamlessly with 90+ OTAs, smart locks, and third-party apps via Zapier, ensuring no double bookings and real-time synchronization.

Core Features of Jurny

Jurny goes beyond basic automation with a suite of interconnected tools that cover the entire guest lifecycle:

Unified AI Inbox

All guest messages—from Airbnb chats to WhatsApp, email, and phone—converge in one smart inbox. NIA auto-prioritizes and responds 24/7, handling pre-booking queries, urgent requests, and post-stay follow-ups with context and empathy. This eliminates tab-switching and ensures consistent service across channels.

Multi-Calendar and Reservation Management

Sync all your listings in a single, real-time calendar. Easily modify quotes, block dates, or cancel reservations while preventing overbookings. The system supports dynamic pricing through revenue management tools that plug into intelligent algorithms for yield maximization.

Host App for Mobile Management

Gain full control from your smartphone. Check reservations, respond to messages, control smart locks, and monitor performance metrics on the fly. It's a productivity essential for operators managing properties remotely.

Branded Guest Experience Tools

• Digital Guidebooks: Provide always-updated, customized info on local attractions, check-in instructions, and amenities via a branded app or web interface. This reduces inbound questions by up to 50% and enhances satisfaction.
• Branded Guest Web App: No app downloads required—guests access everything from booking confirmations to self-check-in in a sleek, personalized portal.
• Custom Booking Engine: Drive direct bookings without OTA commissions, fully integrated with your branding for a seamless user experience.

Additional Automation Modules

• Housekeeping & Maintenance: Auto-assign tasks based on check-out schedules, track completions, and notify teams via integrated apps.
• Reporting & Analytics: Voice-powered insights from NIA, combined with standard reports, for quick overviews of key performance indicators (KPIs) like RevPAR and occupancy.
• Smart Device Hub: Centralize control over IoT devices like lights, thermostats, and locks for effortless remote management.
• AI Guest Screening: Detect potential risks in bookings instantly, ensuring safer and more reliable operations.
• Listing Optimizer: Use AI to refine Airbnb and OTA listings for better visibility, SEO, and conversion rates.

Integrations with tools like Zapier extend Jurny's reach, allowing no-code automations with over 5,000 apps for custom workflows.

How to Use Jurny

Getting started is straightforward: Book a demo on the Jurny website to explore tailored setups, or sign up directly for a trial. During onboarding, connect your OTAs, import existing data, and let NIA learn your operations. From there, configure agents via the intuitive dashboard—set brand guidelines, upload SOPs, and define automation rules.

Daily use involves minimal intervention: Monitor the Unified Inbox for AI-handled messages, query Co-Pilot for updates, and review automated upsell reports. For multi-property owners, enterprise options scale features across portfolios, with custom integrations for branded chains.

Why Choose Jurny?

In a competitive hospitality landscape, Jurny stands out by combining AI precision with human-centric design. Users rave about its simplicity and impact:

• Tarryn D. (Capterra): "All-in-One and Effortless"—praised for encompassing everything needed to run a business.
• Leo (GetApp): "Future-Forward Hospitality Tech"—highlights enhancements in property management.
• Liza (Software Advice): "Built for Simplicity and Success"—notes the user-friendly interface and top-tier support.

Awards from Software Advice, GetApp, and Capterra underscore its excellence in property management, reservations, and vacation rentals. By automating repetitive tasks, Jurny cuts costs (no extra staff needed) and boosts revenue through smart upsells and optimized pricing—users report up to 30% increases.

It also excels in guest satisfaction: Features like self-check-in via smart locks, personalized concierge suggestions, and proactive review management create seamless, 5-star experiences that encourage repeat bookings and positive word-of-mouth.

Who is Jurny For?

Jurny is ideal for:

• Short-Term Rental Hosts: Airbnb and Vrbo operators seeking to automate messaging, calendars, and cleanings while scaling listings.
• Boutique Hotel Owners: Independent operators wanting AI-driven personalization without large teams.
• Enterprise Hospitality Groups: Multi-property portfolios needing unified control, advanced analytics, and custom integrations.
• Real Estate Investors: Those focused on vacation rentals who prioritize revenue optimization and risk management.

If you're tired of fragmented tech stacks and manual processes, Jurny offers a scalable solution that grows with your business.

Practical Value and Real-World Applications

Consider a boutique hotel in a bustling city: With Jurny, the Concierge Agent suggests tailored upsells like spa packages to arriving guests via SMS, increasing ancillary revenue. Meanwhile, the Review Manager responds to a negative comment about noise, turning a potential detractor into a loyal advocate.

For a short-term rental host with multiple Airbnbs, the Multi-Calendar prevents overlaps, while the Data Scientist Agent identifies peak pricing windows, lifting occupancy by 20%. Housekeeping tasks are auto-scheduled post-checkout, freeing time for marketing.

In essence, Jurny transforms hospitality challenges into opportunities. By embedding AI into every touchpoint, it not only saves time but also elevates service quality, making it a must-have for modern operators aiming for efficiency, growth, and exceptional guest experiences.

Ready to automate your operations? Book a demo today and discover how Jurny's AI agents can revolutionize your hospitality business.