Open
Overview of Open
What is Open?
Open is an enterprise-grade AI customer support platform designed to automate complex communication workflows across multiple channels including phone, web, WhatsApp, Slack, email, and SMS. It serves as a complete communication engine that combines speed, accuracy, and human-like empathy to handle customer interactions at scale.
How does Open work?
Open's AI engine is built specifically for modern customer support needs:
- Omnichannel Integration: Processes requests seamlessly across web, email, phone, SMS, WhatsApp, and Slack
- Action-Oriented: Goes beyond simple responses to perform backend tasks and resolve user issues
- Trainable Agents: Offers 27+ integrations with knowledge sources for continuous learning
- Context-Aware: Remembers previous conversations and detects key learnings for better future interactions
- Multimodal Capabilities: Understands pictures and voice inputs, and can even render UIs when needed
Why choose Open?
- Proven Results: Customers like Mollie automate over 50% of chat support in six languages, while TicketSwap achieves 67% automation with record-high CSAT scores
- Human-Like Interactions: Delivers empathetic responses that most customers can't distinguish from human agents
- Cost Efficiency: At least 50% more cost-effective than traditional solutions like Intercom's AI
- Easy Implementation: Requires no operational changes—works with existing help desk systems
Who is Open for?
Ideal for mid-sized to large enterprises across industries including:
- Financial services (MoneyGram, Mollie)
- E-commerce (Ticketswap, More.com)
- Transportation (One Car Now)
- Healthcare (DeOnlineDrogist)
Key Features
- Autopilot & Assist Modes: Fully automated or human-assisted operation
- Smart Handoffs: Knows when to escalate to human agents
- Deep System Integration: Works with cases, tickets, live chats, and custom fields
- Multi-Lingual Support: Processes queries in 18+ languages with 93%+ accuracy
Implementation & Performance
Open delivers measurable results across key metrics:
- 20x automation rates for some clients
- 24/7 support capabilities
- 84%+ conversational satisfaction ratings
- Cross-channel consistency in responses
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