Spokk
Overview of Spokk
Spokk: Turn Customer Feedback into Google Reviews
Spokk is a customer feedback software designed for service-based businesses. It helps businesses collect private feedback and generate Google reviews using a single form that takes approximately 15 seconds to complete. This streamlined process aims to improve online reputation and customer satisfaction.
Who is Spokk For?
Spokk caters to a wide range of industries, including:
- Accounting Firms
- Auto Repair Shops
- Bakeries
- Barber Shops
- Bed and Breakfasts
- Boutique Hotels
- Business Consultancy Firms
- Car Dealerships
- Car Washes
- Chiropractic Clinics
- Clothing Stores
- Coffee Shops
- Dance Studios
- Dental Clinics
- Dermatology Clinics
- Driving Schools
- Electrical Services
- Electronics Stores
- ENT Clinics
- Event Planning Businesses
- Fertility Clinics
- Financial Advisory Firms
- Fitness Centers
- Food Trucks
- Furniture Stores
- Gas Stations
- Guesthouses
- Gyms
- Hair Salons
- Holistic Wellness Clinics
- Home Cleaning Services
- Hotels
- HVAC Services
- Ice Cream Shops
- Immigration Consultancy Firms
- Insurance Agencies
- Jewelry Stores
- Juice Bars
- Language Schools
- Law Firms
- Life Coaching Practices
- Locksmith Services
- Martial Arts Schools
- Massage Clinics
- Medical Clinics
- Medical Spas
- Mental Health Practices
- Mortgage Brokerages
- Motels
- Music Schools
- Nail Salons
- Notary Services
- OB/GYN Clinics
- Optometry Clinics
- Orthopedic Clinics
- Pediatric Clinics
- Pest Control Services
- Pet Stores
- Physiotherapy Clinics
- Piercing Studios
- Plumbing Services
- Real Estate Agencies
- Restaurants
- Spas
- Tattoo Studios
- Tax Consultancy Agencies
- Tire Shops
- Towing Services
- Travel Agencies
- Tutoring Centers
- Veterinary Clinics
- Villas
- Wedding Photography Businesses
- Yoga Studios
Essentially, any service business that relies on customer reviews and feedback can benefit from Spokk.
Why Customer Feedback and Reviews Matter
Customer Feedback: Collecting feedback helps businesses understand customer dissatisfaction, build trust, and anticipate customer needs. Without feedback, businesses may struggle to identify the root causes of issues and fail to meet customer expectations.
Customer Reviews: Reviews are crucial for business growth, brand recognition, and attracting new customers. A lack of reviews can lead to slow growth, low trust, and reduced visibility.
Spokk addresses the common reasons why people don't provide feedback or write reviews:
- Feedback: Short, 15-second surveys, incentives like coupons, and the ability to receive a reply from the company.
- Reviews: AI-generated review drafts, easy copy-paste functionality, and personalized questions to guide the review process.
How Spokk Works
Spokk's process involves three main steps:
- Send the Form: Forms can be shared via SMS, Messenger, QR codes, etc. Verified forms are unique to each purchase and sent via SMS.
- Customer Submits Feedback: Customers submit feedback in approximately 15 seconds. An editable AI review draft is then generated.
- Close the Feedback Loop: Reply to customers via email to address concerns, provide coupons, and encourage repeat purchases.
Key Features of Spokk
- Measure Feedback Attributes: Add custom attributes (e.g., "Cleanliness," "Value for money") rated on a 5-star scale.
- Staff Performance Ratings: Customers can rate staff performance, providing data for informed decisions, monitoring job satisfaction, and rewarding high performers.
- Reply to Feedback & Send Coupon Codes: Close the feedback loop by taking action quickly. Offer incentives to boost response rates and encourage revisits.
- Customizable AI Review Generation: Ask custom questions to generate personalized and unique reviews using GPT-4, ensuring authenticity and eliminating duplicate content risks.
- Works with Any Review Platform: Compatible with Google, Trustpilot, TripAdvisor, Capterra, etc.
- Customer Contacts Management: Manage and export collected contacts.
- Feedback Dashboard: Centralized hub for all feedback.
- Location Management: Assign staff and services to individual locations.
Spokk Pricing
Spokk offers flexible and scalable pricing plans:
- Tier 1: $29/month billed yearly (600 responses/year)
- Tier 2: $59/month billed yearly (1800 responses/year)
- Tier 3: $99/month billed yearly (3600 responses/year)
- Enterprise: Custom pricing for unlimited responses.
All tiers include AI-generated reviews, reply to feedback, staff performance measurement, unlimited locations and contacts, and the ability to connect a custom domain. The higher tiers allow for more team members and responses, catering to larger businesses. Additional responses can be purchased for $1.00 each.
What is Spokk?
Spokk is a software solution designed to streamline the process of collecting customer feedback and generating online reviews. It allows businesses to automate review requests and improve their online reputation.
Why is Spokk important?
Spokk is important because it addresses the challenges businesses face in gathering customer feedback and reviews, which are essential for growth and maintaining a positive online presence. It offers a simple and efficient solution, making it easier for businesses to improve their services and attract new customers. By leveraging AI to generate review drafts, Spokk reduces the effort required from customers, encouraging them to leave reviews.
How does Spokk work?
Spokk works by providing businesses with a customizable form that can be easily shared with customers. Once a customer submits feedback through the form, Spokk uses AI to generate a review draft. The business can then review and edit the draft before sending it to the customer for posting on a review platform such as Google, Trustpilot, or TripAdvisor.
Where can I use Spokk?
Spokk can be used by service-based businesses across a wide range of industries. It is particularly valuable for businesses that rely on customer reviews to attract new customers and build their online reputation. Industries that can benefit from Spokk include restaurants, hotels, retail stores, and professional services.
Comparison with Alternatives
Spokk differentiates itself from survey apps and CX apps through a combination of features and pricing:
- Collect Feedback: Spokk uses general and unique links with stored customer and purchase data, whereas survey apps typically use general links only.
- Boost Public Reviews: Spokk provides AI-generated review drafts.
- Reply to Feedback: Spokk offers direct replies via email with coupon code options.
- Measure Staff Performance: Spokk offers full performance measurement with analytics.
- Pricing: Spokk offers affordable pricing tailored for feedback and review collection.
- Target Audience: Spokk focuses on small, medium, and enterprise service businesses.
- Ease of Use: Spokk promises a 5-minute setup and location management.
Conclusion
Spokk is a customer feedback and review management software designed to help service businesses improve their online reputation and customer satisfaction. By streamlining the feedback collection and review generation process, Spokk offers a valuable solution for businesses looking to grow and thrive in today's competitive market.
Try Spokk today and unlock the power of customer feedback!
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