UNLESS
Overview of UNLESS
UNLESS: AI-Powered Customer Success Platform for Regulated Industries
What is UNLESS? UNLESS is an AI-powered knowledge assistant designed to automate customer and team support in complex and regulated sectors like financial services and healthcare.
How does UNLESS help?
- 24/7 Multilingual Support: Conversational AI and semantic search provide instant support in any language.
- Task Automation: Agentic AI automates tasks when it matters most, streamlining workflows.
- Automatic Content Updates: Articles are automatically rewritten and updated in multiple languages.
- Increased Team Efficiency: An AI co-pilot answers most questions, freeing up support staff.
Key Features:
- Unified Knowledge Base: Integrates with 50+ connectors to master corporate knowledge.
- Rapid Issue Resolution: AI Assistance helps users find answers quickly and efficiently.
- Semantic AI Search: Instantly find answers across all knowledge resources and systems.
- Compliant Platform: Enterprise-grade privacy and security tailored for Europe's regulated sectors, adhering to GDPR and the EU AI Act.
Why is UNLESS important?
In complex sectors, customers often face challenges such as:
- High bounce rates
- Low retention rates
- Insufficient self-help resources
- Overwhelmed support teams
UNLESS addresses these issues by providing a seamless AI-driven support experience, reducing operational costs, and boosting customer satisfaction.
Where can I use UNLESS?
UNLESS can be used in various scenarios:
- Self-Service Support: Resolve user inquiries on your website 24/7.
- Client Portals: Offer advanced handholding and support within client portals.
- Internal Team Assistance: Reduce case resolution time with AI-powered automation for support teams.
Best way to implement UNLESS?
- Integrate Knowledge Sources: Connect UNLESS to your existing knowledge base using the available connectors.
- Customize AI Assistant: Tailor the AI assistant to your specific business needs and compliance requirements.
- Monitor and Optimize: Continuously monitor the AI's performance and optimize its responses based on user feedback and data analysis.
Customer Success Story:
Visma, a leading provider of business software, uses UNLESS to enhance customer support and ensure compliance with legal standards. According to Janne Katajamäki, Head of Integration, Automation & AI at Visma, UNLESS has made a significant positive impact on their customer support operations.
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