Akira
Overview of Akira
Akira: AI-Powered Guest Experience Platform for Multi-Unit Brands
What is Akira? Akira is an AI-powered guest experience platform designed to help multi-unit brands capture silent feedback, recover upset guests, and turn detractors into promoters. Trusted by over 500 locations across North America, Akira helps businesses transform overwhelming guest feedback into clear insights and actionable steps.
How does Akira work?
Akira works by capturing real-time feedback from guests through simple touchpoints, unifying feedback from various channels, and using AI-powered sentiment analysis to flag critical issues. It provides instant alerts for negative feedback, enabling businesses to respond quickly and recover relationships with upset guests.
Key Features and Benefits
- Real-Time Feedback Capture: Captures feedback through mobile-optimized surveys via QR codes, email, or kiosks.
- Unified Feedback Channels: Collects feedback from surveys, online reviews, emails, and apps into one platform.
- AI-Powered Sentiment Analysis: Flags critical issues instantly to prevent problems from escalating.
- Instant Alerts: Notifies you when a guest rates their experience below 4 stars, allowing for immediate recovery efforts.
- Personalized Response Templates: AI generates response templates to address online reviews quickly and professionally.
- Google Business Listings Management: Manages and updates Google Business information across all locations from one dashboard.
- Actionable Insights: Provides instant insights into NPS trends, sentiment patterns, and performance comparisons across locations.
How to use Akira?
- Design Surveys: Create mobile-optimized surveys.
- Deploy Surveys: Deploy via QR codes, email, or kiosks.
- Collect Feedback: Unify feedback from all channels.
- Receive Alerts: Get instant notifications for negative feedback.
- Respond & Recover: Use AI-generated templates to respond to reviews and recover guest relationships.
Why choose Akira?
- Turn Silent Departures into Recovery Wins: Capture the 96% of feedback you're missing and save relationships.
- Prevent Reputation Damage: Catch issues before they become public reviews.
- Improve Customer Lifetime Value: Turn detractors into loyal promoters.
- Streamline Operations: Manage Google Business listings and monitor all reviews from one dashboard.
Who is Akira for?
Akira is ideal for multi-unit brands in industries such as:
- Restaurants
- Hospitality
- Golf Courses
What problems does Akira solve?
- The Silent Feedback Crisis: Captures feedback that traditional methods miss.
- Late Recovery: Alerts you in real-time to recover upset guests immediately.
- Public Reputation Bleeding: Prevents issues from becoming negative online reviews.
From Silent Departures to Vocal Advocates
Akira helps you transform silent, unhappy guests into vocal advocates by:
- Enabling recovery of guest relationships
- Protecting customer lifetime value
- Building a reputation for caring about guests
Customer Success
Trent Carroll, CEO of White Spot Restaurants, says, "Akira has truly been a game changer for our operators and franchise partners. It not only allows us to connect with our guests and receive feedback more efficiently but also helps us quickly get to the root issues and key themes in our operations."
Pricing
Contact Akira for pricing plans.
Ready to stop losing guests in silence? Request a demo today!
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