Chaport

Chaport: The All-in-One Customer Messaging Solution

What is Chaport?

Chaport is a comprehensive customer messaging platform designed to streamline your support, sales, and customer engagement efforts. It combines live chat, chatbots, multi-channel messaging, and a knowledge base into a single, user-friendly interface.

Core Features and Benefits

• Live Chat: Engage with your customers in real-time, providing immediate support and increasing sales opportunities. Solve problems quickly and efficiently.
• Chatbots: Automate your sales and support processes with AI-powered chatbots. These bots can answer frequently asked questions, qualify leads, collect feedback, and provide 24/7 support, even when your team is offline. How does Chaport chatbot work? Chaport's chatbots are designed to seamlessly handle routine inquiries, freeing up your human agents to focus on more complex issues.
• Multi-Channel Support: Connect with customers across various channels, including live chat, email, Facebook, Telegram, and Viber, all managed from a central Chaport interface. This unified approach ensures consistent and efficient communication.
• Knowledge Base: Empower customers to find answers on their own by creating a comprehensive knowledge base. An integrated FAQ bot can automatically suggest relevant articles within the chat window, further enhancing self-service capabilities.
• Mobile Apps: Stay connected with your customers from anywhere with Chaport's mobile apps for iOS and Android. Instant synchronization across all devices ensures you never miss a message.
• Integrations and API: Seamlessly connect Chaport with your existing CRM and other business applications using Zapier or the Chaport API. This integration allows you to access customer information and automate workflows.

Key Features for Efficient Work

• Auto-Invitations: Proactively engage website visitors with automatic chat invitations based on predefined rules.
• Typing Insights: See what customers are typing in real-time, allowing you to prepare responses in advance and provide faster support.
• Saved Replies: Create templates for frequently asked questions to respond quickly and consistently.
• Detailed Customer Info: Access comprehensive customer information, including name, contact details, location, and website activity, to provide personalized support.
• Group Chats: Collaborate with other team members by inviting them to join chats or joining existing conversations to provide collective support.
• File Sending: Share images, audio and video files, and other documents with your customers directly within the chat window.
• Widget Customization: Customize the appearance of the chat widget to match your brand, including colors, background, texts, position, and operator photos.
• Multilingual Chat Widget: Offer the chat widget in multiple languages to cater to a global audience.
• Reports: Track key metrics, such as incoming and missed chats and operator working hours, with real-time reports.

Why is Chaport Important?

Chaport is important because it helps businesses:

• Improve customer satisfaction by providing fast and efficient support.
• Increase sales by engaging with potential customers in real-time.
• Reduce support costs by automating routine tasks with chatbots.
• Enhance customer engagement by providing personalized experiences.
• Streamline communication by managing multiple channels from a single platform.

How to Use Chaport?

1. Sign Up: Create a free Chaport account.
2. Add the Widget: Add the live chat widget to your website by pasting a simple code snippet.
3. Connect Channels: Integrate other channels, such as email, Facebook, Telegram, and Viber.
4. Customize: Customize the chat widget to match your brand.
5. Start Chatting: Begin engaging with your customers and providing support.

What our customers say about Chaport

Chaport has consistently earned high ratings and positive feedback from its users:

• Capterra: "This was definitely my best experience with live chat software. Plug and play. Intuitive. Fast. Clean. Amazing." — Carl E.
• G2: "Excellent simple live chat solution that has provided my company with a direct way to communicate with potential customers through my website." — George R.
• Capterra: "GUI is intuitive and you don’t need any training for that. Me and my colleagues use Windows and Android app and it’s working flawlessly." — Igor N.
• G2: "Great customer support! Easy to use, cool user interface. With Chaport you will find all you need. Really recommend to use this tool." — Hoang L.

Pricing

Chaport offers a range of pricing plans to suit different business needs. Check their website for the most up-to-date pricing information.

Conclusion

Chaport is a powerful and versatile customer messaging platform that can help businesses of all sizes improve customer satisfaction, increase sales, and streamline support operations. Its all-in-one approach, combined with its intuitive interface and robust features, makes it a valuable asset for any organization looking to enhance its customer communication strategy.