Tidio

Tidio: The New Standard in AI-Powered Customer Service

Tidio is a comprehensive customer service platform designed to elevate resolution rates, customer satisfaction (CSAT), and service team efficiency. Trusted by over 300,000 brands, customers, and service teams, Tidio offers a suite of tools, including an AI-powered chatbot, live chat, and help desk, to streamline customer interactions and drive business growth.

What is Tidio?

Tidio is an all-in-one customer service platform that combines the power of AI with human support. It provides businesses with the tools they need to manage customer inquiries, automate repetitive tasks, and deliver exceptional service across multiple channels.

Key Features and Benefits

• Lyro AI Agent: An AI chatbot designed to handle 67% of repetitive queries across chat, email, and social media, freeing up human agents to focus on more complex issues. Lyro AI Agent is particularly well-suited for small and medium-sized businesses (SMBs). Tidio guarantees a resolution rate of at least 50% with Lyro, or your money back.
• Live Chat: Real-time live chat functionality allows agents to engage with customers instantly, answer questions, and provide personalized support.
• Help Desk: A centralized help desk system helps organize and manage customer inquiries, ensuring that no request goes unanswered.
• Flows: Automate customer interactions and optimize every interaction with Flows, which can increase conversions by 24%.

How Does Tidio Work?

Tidio works by integrating seamlessly with your existing website and business systems. Once installed, you can configure the platform to meet your specific needs and start engaging with customers immediately.

• AI-Powered Automation: Lyro AI Agent can be trained to answer common questions, resolve simple issues, and guide customers through self-service options.
• Real-Time Communication: Live chat allows agents to communicate with customers in real-time, providing personalized support and building relationships.
• Centralized Management: The help desk provides a central location for managing all customer inquiries, ensuring that no request is missed.

Why Choose Tidio?

• High Resolution Rates: Tidio boasts the highest resolution rate in the industry (67%), ensuring that customer issues are resolved quickly and efficiently.
• Improved Customer Satisfaction: Tidio's AI-powered automation and real-time communication features help improve customer satisfaction and build loyalty.
• Increased Conversion Rates: Tidio's Flows feature can increase conversion rates by 27%, helping you turn more leads into customers.
• Cost-Effective: Tidio can handle 90% of repetitive tasks through Lyro AI Agent, reducing the workload on human agents and saving your company valuable resources.

Who is Tidio For?

Tidio is ideal for businesses of all sizes that want to improve their customer service and drive business growth. It is particularly well-suited for:

• E-commerce Businesses: Tidio can help e-commerce businesses improve customer satisfaction, increase sales, and reduce cart abandonment.
• Small and Medium-Sized Businesses (SMBs): Tidio offers a cost-effective solution for SMBs to manage customer inquiries and provide excellent service.
• Customer Service Teams: Tidio can help customer service teams streamline their workflows, automate repetitive tasks, and focus on more complex issues.

How to Use Tidio?

1. Sign up for a Tidio account: You can start a free trial without a credit card.
2. Install the Tidio widget on your website: Tidio offers plugins for popular platforms like WordPress, Shopify, and more.
3. Configure your settings: Customize the platform to meet your specific needs, including setting up Lyro AI Agent, configuring live chat options, and creating workflows.
4. Start engaging with customers: Begin using Tidio to answer questions, resolve issues, and provide personalized support.

Tidio Integrations

Tidio integrates with 120+ tools, enhancing workflows and streamlining operations. Some popular integrations include:

• Facebook Messenger
• Instagram
• Email
• Many More

Customer Service Makes or Breaks Brands

Tidio understands that customer service is critical for success. With Tidio, businesses can provide stellar support, convert more leads, and boost revenue. Tidio’s human agent solutions empower teams to focus on high-impact tasks and elevate the overall customer experience.

Join the new standard in customer service and give your customers the service they deserve with Tidio.