Word WandAI
Overview of Word WandAI
What is Word WandAI?
Word WandAI is a Zendesk app that leverages generative AI to boost the productivity of support agents. It's designed as a cost-effective alternative to Zendesk Advanced AI, enabling agents to work smarter and provide delightful customer support.
How to Use Word WandAI?
- Installation: Install Word WandAI from the Zendesk Marketplace in under 2 minutes.
- Free Trial: Start a 7-day free trial without needing a credit card.
- Usage: Use the app to draft responses, summarize tickets, translate content, and more, all with a single click.
Why is Word WandAI Important?
- Increased Efficiency: Supercharge the efficiency of every agent with AI-powered assistance.
- Reduced Handle Time: Solve up to 75% of tickets with a single click, cutting down on handle time.
- Improved CSAT: Level up your support experience and increase Customer Satisfaction (CSAT).
- Custom Responses: Generate unique responses using content from your Help Center, matching your brand voice.
Key Features
- Smart AI Responses: Instantly generate unique responses.
- One-Click Solves: Summarize and translate with a single click.
- Instruct Function: Crafts custom responses in seconds for more technical tickets.
- Integration with Macros: Combine with macros for efficient and scalable customer support.
What Users Are Saying
- Alan Frederick - Support Agent: The Instruct function is so powerful, crafting custom responses in seconds for technical tickets.
- Jeff Adams - VP Customer Experience: Word WandAI has been the best tool for the team, improving speed and quality of communication on tickets.
- Maya Hillman - Director, Support: Giving agents in-app access to ChatGPT AI has improved our speed of service overnight.
Where can I use Word WandAI?
Word WandAI can be used directly within Zendesk to:
- Draft responses to tickets
- Summarize ticket content
- Translate ticket content
- Provide efficient and personalized customer support
Best way to improve customer support with AI?
The best way to improve customer support with AI is by leveraging tools like Word WandAI that provide instant, AI-powered assistance to support agents. This leads to faster response times, improved customer satisfaction, and increased efficiency.
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