Eclipse AI
Overview of Eclipse AI
Eclipse AI: Turn Customer Feedback Into Actionable Insights
What is Eclipse AI? Eclipse AI is an AI-powered customer feedback analytics platform designed to unify and analyze omnichannel voice-of-customer data, providing actionable intelligence to drive retention and improve customer experience.
How does Eclipse AI work?
Eclipse AI works by:
- Unifying Customer Data: Seamlessly connect all your customer feedback data sources into one centralized platform for a complete, 360° view of your customers.
- Analyzing with Clarity: Unlock powerful dashboards to make data-driven decisions with confidence.
- Providing Actionable Insights: Eclipse AI analyzes customer data across multiple touchpoints to deliver real-time, customizable insights, highlighting pain points and opportunities for improvement.
- Chatting with your data: Get instant answers from your customer data—ask questions and uncover real-time trends, insights, and opportunities with an intuitive, conversational interface.
Key Features and Benefits
- Unify Customer Feedback: Collect customer feedback across all touchpoints in one platform.
- AI-Powered Insights: Get AI-powered insights to improve customer experience (CX).
- Save Time: Automate analysis and save hours of manual work.
- Boost Customer Loyalty: Improve CX and reduce customer churn.
- Data-Driven Decisions: Make informed decisions with powerful dashboards and real-time insights.
Why Choose Eclipse AI?
Eclipse AI transforms scattered feedback into a clear view by unifying data and providing AI-generated actionable insights. Unlike manual analysis, which is slow and delays decisions, Eclipse AI links feedback directly to KPIs, making customer behavior predictable.
Eclipse AI Customer Results (After 1 Year)
- 20+ hours/month: Time saved doing manual work
- 60%: Improvement in CX metrics
- 45%: Drop in Customer Churn
Who is Eclipse AI for?
Eclipse AI is ideal for businesses looking to:
- Improve customer experience.
- Reduce customer churn.
- Make data-driven decisions.
- Save time on manual analysis.
- Gain a 360° view of their customers.
Integrations
Eclipse AI offers seamless integration with various feedback channels, including a CSV importer and API for seamless customer data integration.
How to Use Eclipse AI?
- Connect Your Data: Utilize the CSV importer or API to integrate customer data from various sources.
- Explore Dashboards: Utilize powerful dashboards to analyze data and make data-driven decisions with confidence.
- Ask Questions: Get instant answers from your customer data with an intuitive, conversational interface
- Book a Demo: Book a demo with your data to transform feedback into actionable insights.
Customer Testimonials
- Gareth, Chief Marketing Officer, Traffic: "Eclipse AI has helped us unify customer review data from 130+ franchisees. It also generates valuable insights (based on AI analysis) which are being used by our marketing, ops, and training teams."
- Caitlin, Loyalty Zone: "The Insights provided by the AI are saving us hours of analysis. They are always spot on and relevant to our clients."
- Emran, Heidelberg Materials: "The auto-generated analytics based on the submitted responses and the cross-co-relative analysis were insightful and helpful."
Get Started with Eclipse AI
Eclipse AI offers a free trial to get started. No credit card is required.
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