OpenCall AI

OpenCall AI: Revolutionizing Communication with AI-Powered Phone Calls

What is OpenCall AI? OpenCall AI is an innovative AI-powered communication platform designed to automate telephone conversations, accelerate sales processes, and significantly enhance customer experience. By seamlessly integrating with your existing phone system, OpenCall AI acts as an AI-driven front office, capable of answering calls, booking appointments, and following up on tasks with the same level of care and efficiency as your best staff members.

How Does OpenCall AI Work?

OpenCall AI operates by sitting on top of your current phone system, responding to both calls and texts. It utilizes your existing tools to access records, book appointments, and trigger workflows. For complex issues, OpenCall AI ensures a smooth handoff to the appropriate team member, maintaining consistent scripting to optimize booking rates and minimize expenses.

Key Features and Benefits:

• Unlimited Capacity & 24/7 Availability: Ensures round-the-clock coverage without the need for additional headcount.
• Automation of Over 70% of Calls: Reduces labor costs by more than 90% and allows for instant scaling without hiring more staff.
• Integration with Existing Systems: Connects natively to popular systems like Dentrix, Athena, Eaglesoft, eClinicalWorks, and more. It respects your protocols, maintains accurate records, and ensures patient data privacy.
• Full-Service Scheduling: Manages bookings, rescheduling, and cancellations via phone and text directly within your Patient Management System (PMS).
• Real-Time Intake & Eligibility: Captures intake data, verifies insurance in real time, checks benefits, and pre-loads forms.
• Smart Triage & Escalation: Routes calls with intent, handling simple issues with AI and escalating complex ones to the appropriate human agent.
• HIPAA-Grade Privacy: Compliant with HIPAA regulations, ensuring patient data remains secure.

Why Choose OpenCall AI?

• Easy to Deploy: Initial setup for one location can be completed in under 5 minutes. Expanding to hundreds of locations takes only seconds, with no coding, downtime, or disruption to your existing staff.
• Powerful and Configurable: The AI builder allows for customization of complex medical flows, such as intake, scheduling, triage, and billing, in minutes rather than weeks. It seamlessly integrates with your existing tech stack.
• Comprehensive Automation: Handles over 70% of inbound calls and texts automatically, freeing up your team and eliminating common issues like dropped calls, hold times, and scheduling backlogs.

Who is OpenCall AI For?

OpenCall AI is ideal for healthcare practices, pest control services, and other industries that rely heavily on phone-based communication. Specifically, it caters to:

• Dental practices
• Dermatology clinics
• Cardiology centers
• Eye care providers
• Podiatry clinics
• Psychiatry practices

It is suitable for businesses that require reliable automation, seamless integration, and improved efficiency in their communication processes.

How to Use OpenCall AI?

1. Get Started: Book a demo to see how OpenCall AI can transform your practice.
2. Select an Agent: Choose from pre-built agents tailored for specific industries, such as dental, dermatology, or cardiology.
3. Integrate with Your Stack: Connect OpenCall AI with your existing systems like Dentrix, Athena, Eaglesoft, and more.
4. Customize Workflows: Use the AI builder to customize complex medical flows like intake, scheduling, and triage.

Key Takeaways:

• Increased Efficiency: Automate routine tasks and free up staff to focus on more complex issues.
• Cost Reduction: Reduce labor costs by automating a significant portion of inbound calls and texts.
• Improved Customer Experience: Provide 24/7 availability and ensure consistent, accurate communication.
• Seamless Integration: Works with your existing systems, maintaining accurate records and respecting your protocols.

In conclusion, OpenCall AI offers a powerful solution for businesses looking to optimize their communication processes, reduce costs, and improve customer satisfaction. By leveraging AI-driven automation, OpenCall AI helps you streamline your operations and focus on what matters most: providing exceptional service to your patients and customers.