Proto AICX

Proto AICX: The All-in-One Platform for Local and Secure AI

What is Proto AICX? Proto AICX is a comprehensive platform designed to provide local and secure AI solutions for businesses and government organizations. It specializes in inclusive Customer Experience (CX) automation and multilingual contact center automation, enabling efficient and effective communication in various languages.

How does Proto AICX work? Proto transforms your existing data into AI assistants that can be used by both customers and staff. This allows organizations to automate a significant portion of their customer inquiries, freeing up human agents to focus on more complex issues. The platform supports over 100 languages and offers both voice and text models to cater to diverse user needs. By offering a language and privacy layer for every interaction, Proto is your ideal partner in emerging economies.

Key Features and Benefits:

• AI Assistants: Proto allows you to deploy AI assistants trained on your specific knowledge base, ensuring accurate and relevant responses.
• Multilingual Support: Supports over 100 languages with profound voice and text models, making it ideal for serving diverse populations, especially in emerging economies.
• Enhanced Security: Compliant with ISO 27001 and SOC 2 Type II standards, ensuring the security and privacy of your data.
• Dedicated LLM: Option for a dedicated Large Language Model (LLM) for enhanced performance and control.
• All-in-one Platform: Integrates various communication channels including messages, voice, transcripts, and emails into a single platform.
• Automation: Automates inquiries, freeing up agents for more complex issues, and increases handling capacity.
• Data Insights: Generates text and graphical analysis from your data, providing valuable insights for decision-making.

Use Cases:

• Financial Services: Automate transaction support, increase handling capacity, and provide multilingual support for customers.
• Government: Enhance citizen engagement, knowledge sharing, and provide accessible channels for complaints.
• Healthcare: Improve patient interaction with efficient and convenient support channels.

Real-World Examples:

• Universal Storefront Services Corporation: Achieved 85% automation of inquiries, increasing handling capacity by 30%.
• Central Bank of the Philippines: Handled 14.4 million interactions annually, a 240% year-over-year increase.
• National Bank of Rwanda: Deployed a customer complaints handling chatbot system to include customers in their local languages.

Modules and Channels:

Proto offers a variety of modules and channels to cater to different needs:

• Modules: AI Assistants, Inbox, Livechat, Tickets, People, Analytics.
• Channels: Messages, Voice, Transcripts, Emails, Auto-labeling, Summaries, Scrapes, Insights.

Why is Proto AICX Important?

In today's globalized world, businesses need to communicate effectively with customers from different cultural and linguistic backgrounds. Proto AICX helps bridge this gap by providing a platform that supports multiple languages and ensures secure and private communication. This leads to improved customer satisfaction, increased efficiency, and better decision-making.

Pricing

Contact Proto for pricing information and to book a local demo to discover your AI customer experience solution.

Conclusion:

Proto AICX is a powerful platform for businesses looking to improve their customer experience, automate their contact centers, and expand their reach to global audiences. With its multilingual support, enhanced security features, and comprehensive modules, Proto AICX is the ideal solution for organizations looking to thrive in today's competitive landscape. Proto is on a mission to deliver AI to the world’s underserved.