Tidio

Tidio: The New Standard in AI-Powered Customer Service

Tidio is a comprehensive customer service platform designed to elevate your support team's efficiency and boost customer satisfaction. By combining AI-driven solutions with intuitive tools, Tidio aims to help businesses of all sizes deliver exceptional customer experiences and drive revenue growth.

What is Tidio?

Tidio is an all-in-one customer service suite that features a powerful AI chatbot (Lyro AI Agent), a streamlined Help Desk, and real-time Live Chat. It is designed to help businesses automate repetitive tasks, handle high volumes of inquiries, and provide personalized support across various channels.

How does Tidio work?

Tidio operates by integrating several key components:

• Lyro AI Agent: This AI agent handles up to 67% of repetitive queries across chat, email, and social media. It's designed to understand complexity and align with your brand's voice, providing human-like responses without risking customer relationships.
• Help Desk: The Help Desk feature organizes your team's workflow, ensuring that support tasks are automated, and agents can focus on more complex issues.
• Live Chat: This real-time chat tool allows your team to engage with customers instantly, providing quick answers and personalized assistance. It helps increase conversion rates and generate more qualified leads.
• Flows: Flows enable you to optimize customer interactions by creating automated sequences that guide customers through specific processes. This can lead to a 24% increase in customer conversions.

Key Features and Benefits

• AI-Powered Automation: Automate repetitive tasks and handle a large volume of inquiries with Lyro AI Agent, freeing up your human agents to focus on more complex issues.
• Improved Resolution Rates: Tidio boasts a 67% resolution rate, the highest in the industry. If you don't see at least a 50% resolution rate, Tidio offers a money-back guarantee.
• Enhanced Customer Satisfaction: By providing quick, personalized support, Tidio helps increase customer satisfaction (CSAT) by 30%.
• Increased Conversion Rates: Engage with potential customers in real-time using Live Chat, leading to a 27% increase in conversion rates and a 25% increase in qualified leads.
• Cost Efficiency: Tidio helps businesses reduce costs by automating tasks and improving agent efficiency.
• Seamless Integration: Tidio integrates with over 120 tools, allowing you to connect it with your existing tech stack and streamline your workflow.

Why Choose Tidio?

Tidio is the ideal solution for businesses that:

• Want to improve customer service without replacing their human agents.
• Need a more effective AI agent than what they're currently using.
• Want to automate repetitive tasks and handle high volumes of inquiries.
• Want to increase conversion rates and generate more qualified leads.
• Value data security and privacy.

Real-World Results

• 90% of repetitive tasks handled by Lyro AI Agent
• 25% increase in qualified leads with Live Chat
• $66K+ in sales generated by Lyro AI Agent
• 70% increase in self-service resolution
• 27% increase in conversion rates
• 30% CSAT increase
• 89% resolution rate with Lyro AI Agent

Pricing

Tidio offers a range of pricing plans to suit different business needs. Contact sales for more information on pricing and custom solutions.

Who is Tidio for?

Tidio is designed for:

• Small to medium-sized businesses (SMBs)
• E-commerce businesses
• Customer service teams
• Sales teams
• Businesses looking to automate their customer support

How to Use Tidio?

1. Sign Up: Start with a free trial to explore Tidio's features.
2. Integrate: Connect Tidio with your existing website and other tools.
3. Customize: Set up your Lyro AI Agent, Help Desk, and Live Chat to match your brand's voice and workflow.
4. Automate: Create Flows to guide customers through specific processes.
5. Engage: Use Live Chat to engage with potential customers in real-time.
6. Analyze: Track your results and make adjustments to optimize your customer service strategy.

Best Way to Improve Customer Service?

The best way to improve customer service is to provide quick, personalized support across multiple channels. Tidio's AI-powered solutions and intuitive tools make it easy to automate tasks, handle high volumes of inquiries, and provide exceptional customer experiences.

Conclusion

Tidio is a powerful customer service platform that combines AI-driven automation with human-centric tools. By automating repetitive tasks, providing personalized support, and streamlining workflows, Tidio helps businesses improve customer satisfaction, increase sales, and drive revenue growth. Whether you're a small business or a large enterprise, Tidio can help you deliver exceptional customer experiences and stay ahead of the competition.